4d ago , from Buildit - Wipro Digital Global Engineering Studios

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

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Do

1. Bridging the gap between project and support teams through techno-functional expertise

- For a recent business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
- Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
- Provide techno-functional solution support for all the recent business implementations while building the entire system from the scratch
- Support the solutioning team from architectural design, coding, testing and implementation
- Understand the functional design as well as technical design and architecture to be implemented on the ERP system
- Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
- Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
- Write code as per the developmental standards to decide upon the implementation methodology




- Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
- Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
- Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
- Support on-site manager with the necessary details wrt any change and off-site support

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2. Skill upgradation and competency building

- Clear wipro exams and internal certifications from time to time to upgrade the skills
- Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
- Write papers, articles, case studies and publish them on the intranet

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Deliver

No.

Performance Parameter

Measure

1.

Contribution to customer projects

Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT

2.

Automation

Process optimization, reduction in process/ steps, reduction in no. of tickets raised

3.

Skill upgradation

# of trainings & certifications completed, # of papers, articles written in a quarter

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📌 TECHNO FUNCTIONAL CONSULTANT (Australia)
🏢 Buildit - Wipro Digital Global Engineering Studios
📍 Australia