Adelaide CBD

This is an accommodation-based position, not a food and beverage position.

We are seeking an experienced Accommodation Receptionist & Reservations Officer to join our small team for 2 days per week (day shifts).

Your responsibilities will include managing guest reservations and enquiries, providing exceptional customer service during check-in and check-out, coordinating the housekeeping team, and overseeing the day-to-day maintenance, cleanliness, and presentation of the property to ensure an outstanding guest experience.

Key Responsibilities

- Manage guest reservations, enquiries, room allocations and guest accounts with accuracy and attention to detail.
- Respond to telephone, email and online enquiries promptly and professionally.
- Deliver exceptional customer service by responding to guest requests and resolving issues efficiently.
- Process guest payments and maintain accurate reservation and guest records.
- Use hotel property management systems (PMS), channel managers and online travel agency (OTA) platforms to manage bookings and maximise occupancy.
- Manage the housekeeping team to ensure rooms are prepared to the highest standard for arriving guests.
- Maintain the property to a high standard of cleanliness and presentation.




- Perform general reception and administrative duties.

Key Requirements & Skills

- Previous experience in a hotel reception and reservations.
- Experience using hotel property management systems (PMS), channel managers and OTA platforms.
- Outstanding customer service and interpersonal skills.
- Excellent written and verbal communication skills.
- Robust organisational and time management skills with the ability to multitask.
- High level of accuracy and attention to detail.
- Ability to work independently and collaboratively within a small team.
- Professional presentation with a positive, proactive attitude.
- Availability to work 2 days per week (day shifts).

How to Apply: If you are passionate about accommodation and guest service and have the skills and experience, we would love to hear from you. Please forward your resume and a brief cover letter outlining your accommodation receptionist and reservations experience to [email protected]

Please note: Only applicants who are currently residing in Adelaide and have relevant hospitality experience will be considered for an interview.

📌 Accommodation Receptionist & Reservations Officer (North Adelaide)
🏢 Leading
📍 North Adelaide