The Administration Officer is to provide excellent customer service to internal and external stakeholders for Aeralife.

Position requirements

Essential · Previous experience in a similar role preferably in a Health or Aged Care environment

· Demonstrated ability to work effectively in a team setting

· Sound time management and organisational skills

· Well-developed communication skills (written, verbal and listening) with the ability to communicate with stakeholders at all levels

· Excellent customer service skills including phone manner

· Excellent attention to detail

· In depth undertanding of Aged Care fees & charges

· Demonstrate initiative and action improvements

· Ability to handle multiple tasks and assignments simultaneously

· Computer skills of an intermediate level in all Microsoft Office Programs

· The ability to export, analyse and manipulate data in Microsft Excel is essential

· Highly self-motivated and self-directed

· Current NDIS Workers Screening Check

Conditions of Employment - As per Contract of employment.

Reportable To

Gm Client Services

Key Relationships -

Internal & External Stakeholders including but not limited to;

· Residence Managers · Support Office team members

· Intake Team

· Accounts Team

· HELF Co-ordinators

· Consumers, relatives & representatives

Leads by example and walks the values of Aeralife to directly influence, maintain and promote resident’s health and wellbeing capabilities, independence, choice, privacy, dignity and safety.

- Passion - Transforming caregiving and support from routine tasks into deeply meaningful and impactful actions so that residents lead engaging and fulfilling lives
- Innovation - Continuous adoption of forward-thinking ideas, assistive technologies, methodologies and social competence to enable and empower every team member to deliver advanced care and support.




- Empathy - Enabling team members to truly connect with residents and families by seeing residents as individuals with unique life contexts, fostering a holistic approach to effective care and an engaged lifestyle
- Respect - Recognising and honoring the worth, dignity, and autonomy of every person, fostering an environment where residents, families, prospective clients, suppliers and colleagues feel valued, heard and empowered.

POSITION OUTCOMES
- Skilled Conduct -

The incumbent is required to maintain a standard of conduct that does not bring Aeralife in disrepute either during or outside working hours.
- Safety
- Contributes to a clean, safe work environment to ensure health and safety of consumer/visitors, other staff/ volunteers and self.
- Solves immediately , any equipment or situation which has the potential to be a health and safety issue.
- Participates in problem solving processes to resolve health and safety issues.
- Quality Improvement -
- Contributes to the continuous improvement program including policy and procedure review, internal assessment and internal and external benchmarking of data and processes.
- Prompt resolution of consumer/representative and family complaints according to procedures.
- Completes an Improvement Form when there is an identified need to improve.
- Actively participates and contributes to quality activities which promote quality improvement to service provided, such as, follow up of Improvement Forms, meetings, working parties, ongoing education, review of procedures, evaluation of new products and equipment.
- Knowledge and Skills -




- Maintains own knowledge and skills through completing related skills and knowledge competency assessments, participation in in-service, and continuing education, including fire safety and emergency response procedures training, newsletters and memos as distributed.

POSITION RESPONSIBILITIES
- Key responsibilities
- Assist GM Client Services with tasks as directed
- Ensure that consumer accounts are set up and maintained with all required information
- Attend to and resolve consumer enquries
- Updating consumer information on Acredia
- Contacting consumers and or their respresentatives for matters
- Filing and archiving of documentation
- Ensure all communications are attended to throughout the day and prioritise if necessary. Forward on to appropriate person/s in a timely manner
- Other tasks as directed by the GM Client Services
- Work Health and Safety (WHS)
- At Aeralife the safety of people is at the centre of what we do. It is our intent to demonstrate a determined commitment to people safety, and continue to improve how we manage this, no matter where our services are delivered.
- While we understand that some of the activities and services that we deliver are inherently risky, we continue to support our residents in their homes by reducing these risks where we can. Our commitment is ultimately for the safety of the people doing our work and of the residents and their families that we support.
- Aeralife’s long-term vision is to achieve minimal harm (both physical and psychological) to any person arising from our workplaces or the delivery of our services.
- Aeralife is committed to providing and maintaining so far as is reasonably practicable a safe and healthy work environment for staff, including our residents and their families, and contractors, in accordance with the relevant jurisdictional safety legislation and regulations.
- POSITION KEY PERFORMANCE INDICATORS (KPIs)

- As per monthly reporting

📌 Administration Officer - Support Office (Hawthorn)
🏢 Aeralife
📍 Hawthorn