Join a highly regarded Australian luxury brand recognised for exceptional craftsmanship, timeless design, and a reputation built within the premium architectural and interiors market.

This business is trusted by leading architects, interior designers, developers and discerning homeowners across Australia, supplying beautifully designed products into some of the country’s most prestigious residential and commercial projects. With a strong focus on quality, service and brand experience, they have established themselves as a market leader within the premium design space.

This is a full-time opportunity suited to someone who takes pride in delivering a high-end customer experience and enjoys working with a respected premium brand. It is going to be predominantly a phone-based role; however, you may be required to help-out when the showroom becomes busy engaging with customers.

This role can be located in either North Rocks or Woollahra.

The Role

Reporting to the Customer Service Manager, you’ll manage after sales enquiries, technical support and warranty matters while ensuring customers receive a seamless and professional experience aligned with the prestige of the brand.

You’ll work closely with internal teams including sales, operations and procurement to resolve issues efficiently and maintain the high standards expected within the luxury architectural market.

Key Responsibilities

- Provide after sales support for technical, installation and warranty enquiries

- Liaise directly with installers and end users to diagnose and resolve issues

- Manage inbound phone and email customer enquiries with professionalism and urgency





- Accurately administer customer cases and warranty claims within CRM/ERP systems

- Maintain detailed customer records, updates and case notes

- Prepare quotations and documentation relating to warranty and service matters

- Support internal reporting and customer service performance tracking

- Collaborate across departments to deliver exceptional customer outcomes

- Uphold the premium service standards associated with a luxury design-led brand

About You

- Minimum 3 years’ experience in customer service, sales support or after sales support

- Strong communication skills with the ability to build trust and confidence

- Comfortable handling technical conversations with customers and trades

- Experience using CRM and/or ERP systems preferred

- High attention to detail and excellent organisational skills

- Professional presentation and a polished communication style

- Proactive, solutions-focused and customer-centric mindset

- Appreciation for premium products, luxury brands and the architectural/design industry

What’s On Offer

- $80K - $85K Base Salary Super

- Monday to Friday, 8:00AM - 5:00PM

- Opportunity to represent a respected luxury Australian brand

- Supportive and collaborative team culture

- Modern showroom and office workplace

- Stable full-time position with long-term career potential

- Exposure to high-end residential and commercial projects

- Be part of a business known for quality, innovation and exceptional customer experience

HOW TO APPLY

Click APPLY or you can send your resume to *@salexo.com.au. Alternatively, you can call me on 02 9922 9 for a completely confidential discussion.

📌 Customer Service Coordinator | Architectural Bathware (Woollahra)
🏢 Salexo Consulting
📍 Woollahra