Customer Service Team Member

About The Position This position suits someone who enjoys assisting customers and is passionate about providing a high-quality service experience, both over the phone and in person.

Our Customer Service team works hand-in-hand with key internal departments and plays a vital role in keeping operations running smoothly. It is a relationship-focused position that supports customers throughout their entire journey with us.

Key Responsibilities

- Provide outstanding customer support to trade and commercial clients via phone and email.
- Work closely with internal teams including operations, scheduling, logistics and sales to resolve enquiries efficiently.
- Share and coordinate information between departments to achieve the best outcomes for customers.
- Develop strong, long-term customer relationships through transparent communication and follow-up.
- Ensure all customer records and details are accurately maintained.
- Contribute positively within a busy, team-oriented environment.





Skills & Attributes You will be someone who is:

- Highly customer-focused with a friendly, solution-driven attitude.
- Confident and professional in your communication style.
- Calm under pressure and able to manage competing priorities.
- Well-organised, proactive and motivated to find solutions.
- Excellent verbal and written communication skills.
- A genuine commitment to delivering great customer experiences.
- A positive mindset and resilience in a fast-paced workplace.
- Strong problem-solving ability and initiative.

What's On Offer

- Secure full-time employment with a respected local company.
- Supportive team environment and comprehensive onboarding.
- Secure, long-term career potential.

If you enjoy helping others, thrive in a busy environment and want to build a career with a customer-focused organisation, we’d love to hear from you.

📌 Customer Service Team Member (Mount Gambier)
🏢 Steeline Roofing Mt Gambier
📍 Mount Gambier