Client Service Officer | Fixed Term Contract

Australian Health & Therapy Group – Sydney CBD NSW

At Avina, we believe every great therapy journey starts with an exceptional client experience.

Before a client meets one of our therapists, they meet someone who listens, provides reassurance and helps them navigate the next steps with confidence.

We're looking for an experienced Client Service Officer to join our national Client Services team on a 3-month fixed-term contract.

If you're passionate about customer service, thrive in a quick-paced environment and have experience working within the NDIS, we'd love to hear from you.

Why Join Avina?
At Avina, we're a national allied health and behaviour support organisation supporting children, adults and families across Australia.

Our Client Service Officers play a vital role in ensuring every client feels supported from their very first interaction with us. You'll work closely with Occupational Therapists, Speech Pathologists, Psychologists, Behaviour Support Practitioners, Dietitians and Physiotherapists, helping connect clients with the right services while delivering an outstanding experience.

You'll join a supportive and collaborative team that values initiative, teamwork and genuinely making a difference.

More Than Just an Administration Role

This isn't simply processing referrals.

You'll be helping people navigate what can often be an overwhelming time, ensuring participants, families and referrers feel informed, supported and confident throughout their journey with Avina.

Every conversation has the opportunity to make someone's experience a little easier.





What You'll Be Doing

As part of our centralised Client Services team, you'll:

- Manage new referrals and client onboarding from initial enquiry through to service commencement.
- Coordinate therapist allocations and maintain accurate waitlists.
- Prepare and manage service agreements and onboarding documentation.
- Process NDIS plan renewals and service changes.
- Respond to client, family and referrer enquiries via phone and email.
- Maintain accurate client records using Splose.
- Work collaboratively with therapists and operational teams to coordinate services.
- Deliver an exceptional client experience while working towards daily service targets.

What You'll Bring

We're looking for someone who can confidently step into the role and make an immediate impact.
Ideally you'll have:

- Experience in a client services, intake, administration or customer service role within allied health, disability or community services.
- A solid understanding of the NDIS, including referrals, service agreements and participant plans.
- Experience using Splose, Zoho or a similar CRM/practice management system.
- Excellent communication and relationship-building skills.
- Strong organisational skills with exceptional attention to detail.




- The ability to prioritise competing tasks while maintaining a high level of customer service.
- A current NDIS Worker Screening Check is highly desirable.

Why You'll Love Working Here

- 3-month fixed-term contract
- Remote role with an opportunity to work hybrid depending on where you are based.
- Supportive, collaborative national team
- Opportunity to make a genuine difference to clients and families
- Modern systems and technology
- Values-driven organisation focused on quality care

About Avina

At Avina, we're a national allied health and behaviour support organisation supporting communities across Victoria, New South Wales, Queensland and South Australia.

With a team of more than 400 clinicians, we deliver Occupational Therapy, Speech Pathology, Psychology, Physiotherapy, Dietetics and Positive Behaviour Support services across community, clinic and telehealth settings.

Everything we do is guided by our values:
Progressive | Curious | Respectful | Collaborative | Informed | Purposeful

Ready to Join Us?
If you're looking for an opportunity where you can make an immediate impact, support clients through an important stage of their journey and join a team that genuinely values collaboration, we'd love to hear from you.

Apply now or contact Samantha McKenzie for a confidential conversation.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

#J-18808-Ljbffr

📌 Client Service Officer | Fixed Term Contract (City of Sydney)
🏢 Australian Health & Therapy Group
📍 City of Sydney