About the Company
Our client is a well-established technology business within the payments sector, providing innovative payment processing, point-of-sale and commerce solutions to businesses across Australia.

About the Role
We're looking for a Technical Device Support Specialist to provide advanced technical support across a suite of payment and point-of-sale products.

This is a hands-on role where you'll be responsible for completing end-to-end installations, configuring devices, troubleshooting technical issues and providing ongoing support both remotely and on-site.
Working closely with customers and internal teams, you'll ensure solutions are implemented successfully, resolve complex technical issues and deliver a high level of customer service. You'll also develop expertise across the product suite, contribute to training materials and documentation, and support continuous improvement initiatives.

As a customer-facing representative, you'll be expected to maintain a professional approach at all times while delivering an exceptional customer experience.

Key Responsibilities

- Install, configure and support payment terminals and point-of-sale solutions.
- Provide advanced technical support both remotely and on-site.
- Troubleshoot and resolve complex hardware and software issues.




- Work closely with customers and internal stakeholders to deliver successful implementations.
- Maintain accurate documentation, user guides and standard operating procedures.
- Meet service level agreements (SLAs) and customer service KPIs.
- Contribute to continuous improvement across technical support processes.
- Travel to customer sites as required and provide flexible support when needed to meet customer requirements.

About You

- 2+ years' experience in technical support, device support or IT helpdesk, with experience troubleshooting hardware and software.
- Strong customer service and communication skills, with the ability to support both technical and non-technical users.
- Excellent troubleshooting and problem-solving skills.
- Highly organised, with the ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.
- A proactive approach to learning new technologies, systems and devices, with the ability to work independently and as part of a team.
- Experience supporting payment terminals, point-of-sale (POS) systems or other hardware devices is highly regarded.

Finer Details

- Sydney CBD
- In office role with travel to client sites (all work-related travel is covered)
- $85,000-$90,000+Super
- Permanent Full Time

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📌 Technical Support Specialist | Payments (City of Sydney)
🏢 Keegan Adams Recruitment
📍 City of Sydney