Katana IT is a growing local Managed Service Provider delivering reliable, security-focused IT solutions to small and mid-sized businesses across NSW.

We pride ourselves on responsiveness, technical depth and building long-term client relationships. We are not a ticket factory. Our engineers are trusted advisors who solve problems properly, communicate clearly and continuously improve client environments.

Based in Gregory Hills, this is an excellent opportunity for an experienced engineer in South-West Sydney who wants to avoid the daily CBD commute and work locally with a capable, supportive team.

About the Role

We are looking for an experienced IT Projects & Support Engineer to join our team and take ownership of delivering client technology projects from planning through to implementation and handover, whilst being a key escalation point within the business when required.

Approximately 65% of the role will focus on project delivery, including Microsoft 365 migrations, infrastructure upgrades, cloud deployments, networking projects and security improvements.

The remaining 35% will involve escalated technical support and managed services admin, assisting our service team with complex issues that require deeper technical investigation or specialist knowledge. Managing client and internal backup systems and 365 administration.

This is a hands-on engineering position rather than a traditional project management role. You will work directly with clients, internal stakeholders and vendors to deliver practical, well-documented technical outcomes.

The role suits an engineer who enjoys owning projects end-to-end, working across varied environments and balancing technical delivery with explicit client communication.

What You’ll Be Doing

Delivering IT projects from technical planning through to implementation and handover

Assisting with the overall management of Clients Microsoft 365 Tenancies, Backup and Security systems.

Deploying, migrating & managing Microsoft 365, Exchange Online, SharePoint, Intune and Entra ID environments

Implementing Windows Server, endpoint, cloud and networking solutions

Delivering firewall, switching, wireless, VPN and VLAN projects

Coordinating project schedules, client communications, vendors and technical dependencies





Reviewing project scopes and identifying risks, gaps or implementation requirements

Completing onsite installations, migrations, cut overs and infrastructure upgrades

Producing accurate technical documentation, implementation plans and handover notes

Testing completed work and ensuring projects meet agreed technical and operational requirements

Providing clear progress updates to clients and internal stakeholders

Assisting the support team with complex escalations when required

Identifying opportunities to improve the reliability, security and performance of client environments

Participating in occasional after-hours project work or scheduled cutovers

You will work across technologies including:

Microsoft 365, Exchange Online and SharePoint Online

Microsoft Intune, Autopilot and endpoint management

Microsoft Entra ID, identity and access management

Windows 11 and Windows Server

Azure and cloud infrastructure

Firewalls, switching, VPNs, VLANs and business Wi-Fi

Backup, disaster recovery and business continuity platforms

Endpoint protection, email security and cybersecurity platforms

RMM, PSA and documentation systems

Virtualisation and server infrastructure

Experience across every platform is not essential, but you should have strong capability across several of these areas and be comfortable learning new systems.

What We’re Looking For

At least four years of hands-on IT engineering or support experience within the MSP space

Experience delivering technical projects in an MSP, systems integrator or multi-client environment

Demonstrated ability to independently implement,troubleshoot & manage Microsoft 365 environments

Strong knowledge of Windows endpoints, servers, networking and cloud services

Ability to diagnose and resolve complex technical issues

Strong project ownership and attention to detail

Ability to manage multiple projects,



priorities and deadlines

Clear written and verbal communication skills

Confidence communicating with both technical and non-technical stakeholders

Strong documentation and change-management discipline

A customer-focused approach and a high level of personal accountability

A current Australian Driver’s License and reliable transport

What We’d Love to See

Experience leading projects from scope review through to completion

Microsoft certifications or equivalent practical experience

Experience with In tune, Autopilot and Entra ID

Microsoft 365 tenant-to-tenant or on-premises-to-cloud migration experience

Experience implementing firewalls, switches, wireless networks and VPNs

Exposure to Azure infrastructure and virtualisation

Experience with cybersecurity frameworks, security tools or compliance projects

Familiarity with project documentation, statements of work and implementation runbooks

Experience mentoring junior engineers or supporting service-desk escalations

What Success Looks Like

In this role, success means:

Projects are delivered accurately, professionally and within agreed timeframes

Technical risks and dependencies are identified before they become problems

Clients receive clear communication throughout the project lifecycle

Implementations are thoroughly tested and properly documented

Handover to the support team is complete and effective

Escalated issues are approached methodically and resolved with clear technical ownership

Client environments are left more reliable, secure and manageable than before

Competitive salary package based on experience and capability

A role primarily focused on project engineering rather than reactive ticket volume

Work across diverse client environments and technologies

Ownership of meaningful projects from planning through to completion

Supportive, capable and no-ego team culture

Ongoing training and certification support

Modern tools and well-managed client environments

Opportunities to grow into senior engineering, solution design or technical leadership

Limited work-from-home options after probation

Local Gregory Hills office with no daily CBD commute

What Success Looks Like

#J-18808-Ljbffr

📌 IT Projects & Support Engineer (City of Sydney)
🏢 Katana It
📍 City of Sydney