Office Administrator

Pica Electrical | Frenchs Forest, Sydney NSW | Administration & Office Support - Full time

You already know what we need. You've seen it before.

You've walked into a business that's doing well — and you've seen the gap between how good it is and how good it could be with the right person running the office. The calls that need a warmer answer. The inbox that needs an owner. The scheduling that needs a sharper eye. The invoices that should have gone out sooner. The processes that work — but could work so much better.

You didn't wait to be asked. You got to work.

That's exactly who we're looking for.

About Pica Electrical

We've grown from a single sparky into a team of 15, serving clients across Sydney's Northern Beaches and North Shore. We're a licensed NSW electrical contractor (Lic. 320751C) working across residential and commercial electrical, solar, batteries, EV chargers and a fast-growing builder division. We're a Gold Master Electrician and a Tesla Certified Installer. We back our work with a lifetime workmanship warranty, and more than 280 client reviews say we get it right.

Our tagline is "Experience You Can Trust" — and we mean it for our team as much as our clients.

The business is strong. The team is great. The work is there. What we need now is the person who makes everything behind the scenes run as well as the work out in the field.

The framework we work by — and you'll live by

At Pica Electrical, we don't pass problems up the chain and wait. We use a simple framework for every challenge in the business: Find 1 problem. Develop 3 solutions. Make 1 recommendation. Get it done.

No hand-holding. No micromanaging. Just clear thinking, ownership, and action.

If that's already how your mind works — keep reading.





What your week looks like

You'll work directly with the leadership team and own the office in every sense of the word. Five areas, all yours: Clients and communication Call answered warmly, every email owned. You'll set clear response standards so nothing slips through, and every client feels looked after from first contact to final invoice.

Scheduling and forward planning You'll coordinate our electricians across multiple trades and job types — every crew where they need to be, every client in the loop. You'll bring rhythm to the week, anticipating demand and flagging conflicts before they become problems.

Systems, processes and documentation You'll formalise what great looks like: policies and procedures, a template library for quotes, job sheets and onboarding, and a Google Drive structure so intuitive nobody has to ask twice. Improvements that scale with us, not fixes that work for today.

Compliance and licensing Every licence, compliance document and contractor requirement accurate, current and submitted on time. No gaps. No surprises.

Invoicing and cash flow You'll assist with the invoicing cycle — accurate, timely, followed up — making sure the revenue we earn in the field is captured and collected just as well.

We run Tradify and Xero. Experience with either is a head start, but we'll get you up to speed.

What you bring





- Around 3 years' administration experience — trades, construction or services is a genuine bonus, but great administrators come from everywhere
- Robust computer skills and real confidence with AI tools and modern software — you use technology to work smarter, not just faster
- A professional, personable phone manner — clients trust the person on the other end of the line
- Sharp attention to detail with numbers, scheduling and documentation — you notice what others miss
- A solutions-first mindset — you don't bring problems without options
- A desire to build something that lasts

What you get

- $34 – $43 per hour depending on experience, plus superannuation
- A clear path to Office Manager — with a team building beneath you as we continue to grow
- Formal reviews at 6 and 12 months — your progress recognised on a schedule, not when you ask
- Autonomy — trusted to own your areas completely, without someone looking over your shoulder
- Your ideas implemented — we're small enough to move fast and smart enough to know a good idea when we hear one
- Variety — no two weeks look the same, and that's by design
- Stability — full-time and permanent, based in Frenchs Forest
- 8:30am - 4:30pm

How to apply

We'll keep it true to how we work. In your cover note, tell us about one problem you identified in a previous role, the three solutions you considered, and the one recommendation you made — and what happened because of it.

That's your application. That's how we'll know you're the one.

Send it with your resume and hit Apply.

We read every application. We reply to every applicant.

Pica Electrical is an equal opportunity employer. You must have the right to work in Australia.

📌 Office Administrator (Frenchs Forest)
🏢 Pica Electrical
📍 Frenchs Forest