Sales Manager/Studio Manager

Club Pilates Moonee Ponds

About the Role

Club Pilates Moonee Ponds is seeking an energetic, commercially minded Sales/Studio Manager to lead the day-to-day operations of our studio. This is a hands-on leadership role responsible for driving membership sales, delivering an exceptional member experience, leading and developing the studio team, and ensuring the business achieves its financial and operational goals.

The successful candidate will be passionate about health and fitness, thrive in a sales-driven environment, and enjoy building strong relationships within the local community.

Key Responsibilities

Sales & Membership Growth

- Lead all membership sales activities and consistently achieve monthly sales targets.

- Convert enquiries into memberships through effective consultation and follow-up.

- Coach and develop the sales team to maximise conversions and achieve studio KPIs.

- Drive revenue across memberships, retail, private sessions and instructor education programs.

- Monitor sales performance and implement strategies to improve lead conversion and member retention.

- Manage outstanding membership payments in a professional and timely manner.

Studio Operations

- Oversee the daily operation of the studio, ensuring a premium member experience.

- Prepare and review studio performance reports, including sales, attendance and revenue.

- Maintain accurate member records using ClubReady or other studio management systems.

- Manage inventory and ensure retail products are appropriately stocked.

- Maintain a clean, protected and welcoming studio environment.

- Ensure compliance with Club Pilates policies, procedures and workplace health and safety requirements.

- Maintain studio supplies, forms and operational resources.

Team Leadership

- Recruit, onboard, train and support a high-performing team.

- Prepare staff rosters to ensure appropriate studio coverage.

- Provide regular coaching, feedback and performance management.

- Foster a positive,



collaborative and accountable workplace culture.

- Lead by example in delivering exceptional customer service.

Community Engagement & Marketing

- Develop relationships with local businesses, health professionals and community organisations.

- Coordinate community events, studio open days and promotional activities.

- Support local marketing initiatives to generate new leads and increase brand awareness.

- Work with the marketing team to execute campaigns that drive enquiries and memberships.

Skills & Experience

To be successful in this role you will have:

- At least two years' experience in retail, hospitality, fitness or service-based sales.

- Demonstrated success in achieving and exceeding sales targets.

- Previous leadership or management experience, preferably within fitness, retail or hospitality.

- Strong commercial acumen and the ability to analyse business performance.

- Excellent communication and interpersonal skills.

- Outstanding customer service and relationship-building abilities.

- Strong organisational skills with excellent attention to detail.

- Confidence using CRM or studio management software (ClubReady experience is highly regarded).

- Intermediate computer skills, including Microsoft Office.

- Excellent written and verbal English.

- A professional, reliable and positive approach.

- A genuine passion for health, fitness and helping people achieve their goals.

What We're Looking For

The ideal candidate is:

- Results-driven and motivated by achieving sales targets.

- An inspiring leader who develops high-performing teams.

- Confident making decisions and solving problems.

- Highly organised and able to prioritise competing demands.

- Adaptable in a fast-paced environment.

- Committed to delivering an exceptional experience for every member.

Why Join Club Pilates?

You'll have the opportunity to lead a premium Pilates studio, build a strong community, develop a successful team, and make a genuine impact on the health and wellbeing of our members while growing a thriving business.

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📌 Sales Manager (Melbourne)
🏢 GRP2
📍 Melbourne