- Are you looking for an exciting opportunity to work with the most prestigiousbrands in the watch industry?
- Are you detail orientated and do you possess excellent organisational skillsin a retail sales environment?

- Are you looking for an exciting opportunity to work with the most prestigiousbrands in the watch industry?
- Are you detail orientated and do you possess excellent organisational skillsin a retail sales environment?

The Role

- Providegeneraladministrativesupport toBoutique including sales collections and banking.
- Keeptrackoninvoices andbilling
- Sortandseparatedocumentsandrecordsforinventory
- Accuratelyupdating ofstockdetails insystemdaily
- Carry out end of day process and obtain relevant approval from Boutique Manager for Document Management System submission on time
- LiaisecloselywithDispatch teamfordelivery arrangement
- Providebacklogupdatesandrepairstatus reports
- Perform periodic review of Purchase Orders and Client Deposit Notes
- Coordinate and ensure seamless internal audit process
- Handleclientenquiriesandadministertheprocessingoforders
- Activelyengagewithclients byprovidingtimely updatesonenquiries
- Attendtoclients’phonecallsandemailenquiries
- Processclientsfeedbackforms timelywithinthestipulatedlead-time
- CompliancewithPoliciesandProcedures
- Ensureallpolicies andproceduresarefollowedwithin theteam

About Us

At The Hour Glass, we take immense pride in being the official retailer for a carefully curated selection of specialty houses, watch brands and artisans including Rolex,



Patek Philippe, Bulgari, Cartier, Hublot, Tudor and the likes.

We are one of the world's leading specialist watch retailers and currently operate over 70 boutiques across 15 key countries in the Asia Pacific region. Our network of multi-brand as well as stand alone branded boutiques are strategically located in the key luxury retail corridors through Singapore, Malaysia, Japan, Thailand, Vietnam, Hong Kong as well as Sydney, Melbourne, Brisbane, Adelaide, Perth and Auckland.

2025 has seen us grow to a total of 15 boutiques in Australia and New Zealand, with more expansion underway and planned for the future.

About you

- You possess a positive mindset with a passion for delivering excellent customer service.
- Ability to work to multiple deadlines and across numerous systems.
- You are self-motivated to achieve and exceed targets and are eager to continually improve yourself to build on your retail and product knowledge.
- You are a adaptable team player ever ready to go the extra mile.
- Prior experience in a premium service, hospitality sector or in aluxury retail environment will be a plus.
- Extra points if you are a watch geek!

Rewards

Apart from a competitive remuneration package, we provide sales team members with a structured learning and development program that nurtures you through your career progression with our organisation.

Due to the high volume of applicants, only shortlisted candidates will be contacted.

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📌 Boutique Support Executive (New South Wales)
🏢 The Hour Glass
📍 New South Wales