At BLD Group, we're passionate about creating exceptional spaces through high-end bespoke joinery and renovations. Our reputation has been built on quality workmanship, professionalism and delivering an outstanding experience for every client.

As our business continues to grow, we're looking for a proactive Office Assistant / Customer Experience Coordinator who enjoys variety, takes pride in their work and genuinely cares about delivering an exceptional customer experience.

This is much more than an administration role. You'll become an integral part of our team, helping keep the business running smoothly while supporting our clients, suppliers and project team.

About the Role

Every day is different. Your responsibilities may include:

- Being the first point of contact for clients by phone, email and in person
- Delivering a warm, professional and memorable customer experience
- Managing calendars, appointments and general office administration
- Assisting with project documentation and job administration
- Preparing correspondence, reports and other business documents
- Maintaining organised digital filing systems
- Liaising with clients, suppliers and trades
- Supporting our directors and wider team with day-to-day operations
- Looking for opportunities to improve systems and processes
- Using modern technology and AI tools to improve efficiency and productivity

About You We're looking for someone who is:
- Friendly, positive and genuinely enjoys helping people
- An excellent communicator,



both written and verbal
- Highly organised with exceptional attention to detail
- Able to juggle multiple priorities while remaining calm under pressure
- A proactive problem solver who takes initiative
- Confident using technology and eager to learn new systems
- Curious about Artificial Intelligence (AI) and excited to incorporate it into everyday work
- Reliable, trustworthy and takes ownership of their work
- A team player who contributes ideas and enjoys continuous improvement

Experience with the following is advantageous but not essential:
- Microsoft 365
- Xero
- AI
- Experience within the building, construction or design industry

Why Join BLD Group? You'll be joining a family-owned business that genuinely values its people. We believe in continual improvement, embracing new technology and creating an enjoyable workplace where outstanding ideas are welcomed.

We offer

- Full-time permanent position
- Supportive and friendly team environment
- Opportunities to learn and grow professionally
- Diverse and interesting work
- Competitive salary based on experience and skills

If you're organised, motivated, love working with people and are excited by the future of technology, we'd love to hear from you. Apply now with your resume and a brief cover letter telling us why you'd be a great fit for BLD Group by emailig [email protected]

Pay: $60,000.00 – $92,194.10 per year

Work Location: In person

📌 Office & Customer Experience Coordinator (Southport)
🏢 BLD GroupT/a Crest Joinery
📍 Southport