Office Manager (Field, Fleet & Administration)

Company: ANC Cranes Pty Ltd

Location: Windsor Downs, NSW

Employment Type: Full-Time

Reports To: Operations Manager

About ANC Cranes

ANC Cranes is a trusted provider of crane hire and lifting solutions across New South Wales. We pride ourselves on delivering safe, reliable and efficient services while maintaining strong relationships with our customers, employees and suppliers.

We are seeking a highly organized, proactive and professional Office Manager (Field, Fleet & Administration) to support both our operational and administrative functions. This diverse role combines fleet coordination, customer service, financial administration and general office management to ensure the smooth day-to-day running of the business.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving and can confidently manage multiple priorities while supporting field operations and office administration.

Position Purpose The Office Manager is responsible for coordinating administrative, financial and operational support functions across the business. The role acts as a central communication hub between management, field personnel, customers and suppliers, ensuring efficient workflow, accurate financial processing, effective fleet administration and exceptional customer service.

Key Responsibilities

Financial Administration

Accounts Payable & Receivable

- Process supplier invoices, customer invoices, payments and receipts accurately and on time.
- Maintain purchase order records and account documentation.
- Monitor payment schedules and supplier accounts.

Billing & Debtor Management

- Prepare and issue customer invoices promptly.
- Follow up overdue accounts and outstanding payments.
- Monitor debtor ageing reports and assist with cash flow management.

Payroll Administration

- Coordinate weekly payroll information including timesheets, allowances, leave records and payroll reporting.
- Ensure payroll documentation is accurate and submitted within required deadlines.
- Support superannuation and employee record administration.

Reconciliations

- Reconcile bank accounts, credit cards, supplier statements and customer accounts.
- Investigate and resolve discrepancies promptly.

Compliance Support

- Assist with BAS, GST, PAYG, superannuation, insurance, workers compensation and regulatory record keeping requirements.
- Maintain accurate and audit-ready records.

Financial Reporting

- Prepare management reports including:
- Cash flow summaries
- Debtor reports
- Expense tracking
- Cost analysis
- Financial performance summaries





Cost & Expense Control

- Track operating expenses, fuel cards, maintenance costs, employee reimbursements and company credit card expenditure.
- Assist management with cost monitoring and budget control initiatives.

Fleet & Operations Support

Fleet Administration

- Maintain fleet records, registrations, service schedules and compliance documentation.
- Coordinate vehicle and crane maintenance activities.
- Track maintenance requirements and minimize equipment downtime.

Job Scheduling & Coordination

- Assist with scheduling cranes, operators and support resources.
- Monitor job bookings and support changes to operational requirements.
- Ensure accurate job information is communicated to field personnel.

Operational Communication

- Liaise with the Operations Manager, field teams, customers and suppliers regarding job requirements, scheduling and service delivery.
- Facilitate communication between office and field operations to ensure efficient execution of work.

Maintenance Coordination

- Schedule preventative maintenance and repairs.
- Maintain equipment service records and compliance documentation.
- Coordinate with suppliers and service providers to ensure fleet readiness.

Office Management & Administration

Office Coordination

- Manage daily office operations and administrative processes.
- Maintain calendars, office supplies, facilities and business support functions.
- Ensure efficient workflow throughout the office.

Customer Service

- Act as the qualified first point of contact for:
- Telephone enquiries
- Emails
- Customer visits
- General enquiries

- Build and maintain positive customer relationships.

Administrative Support

- Assist with quotations, job documentation, supplier management and customer administration.
- Maintain accurate business records and filing systems.
- Assist and support the Office support Coordinator

Communication Hub

- Provide administrative and operational support to the Managing Director, General Manager and Operations Manager.
- Facilitate clear communication across all departments and stakeholders.

Process Improvement

- Identify opportunities to improve:
- Administrative procedures
- Reporting systems
- Business processes
- Templates and documentation




- Office efficiency and productivity

About You The successful applicant will demonstrate: Essential Skills & Experience

- Strong planning, organizational and coordination skills.
- Excellent verbal and written communication skills.
- High attention to detail and accuracy.
- Strong customer service focus.
- Ability to manage multiple competing priorities.
- Proficiency in Microsoft Office and general business software systems.
- Experience in office administration, coordination or business support roles.
- Ability to work independently and as part of a team.

Desirable Experience

- Experience within the crane hire, transport, construction, logistics or fleet-based industries.
- Understanding of fleet management, job scheduling or operational coordination.
- Experience with accounting and payroll systems.
- Knowledge of WHS requirements and compliance obligations.

Personal Attributes

- Professional, reliable and trustworthy.
- Calm and solutions-focused under pressure.
- Adaptable and flexible in a changing operational workplace.
- Proactive with strong problem-solving abilities.
- Positive attitude and willingness to support the wider team.

Key Performance Indicators (KPIs) Success in this role will be measured by:

- Accurate and timely processing of invoices, payments, reconciliations and payroll inputs.
- Efficient scheduling and support of fleet and operational activities.
- High-quality customer service and response times.
- Well-maintained financial, fleet and customer records.
- Compliance with regulatory and company requirements.
- Reduced equipment downtime through effective maintenance coordination.
- Strong communication between office staff, field teams and customers.
- Timely resolution of operational issues and scheduling changes.
- Reliable administrative support for management.
- Continuous improvement of office systems and processes.

What ANC Cranes Offers

- Competitive salary package based on experience.
- Long-term career stability with a well-established business.
- Supportive and team-oriented workplace culture.
- Opportunity to work in a varied and dynamic role.
- Ongoing professional development and career growth opportunities.
- Exposure to all aspects of crane hire operations and business administration.

If you're a motivated professional who enjoys variety, takes pride in operational excellence and thrives in a role that combines administration, finance, Payroll and fleet coordination along with customer service, we'd love to hear from you. Apply now and become part of the ANC Cranes team.

📌 Office Manager (Windsor Downs)
🏢 ANC Cranes
📍 Windsor Downs