Medical Receptionist / Administrator - Specialist Practice

Coastal Respiratory & Sleep Pty Ltd – Tugun QLD

We're looking for a warm, organised Medical Receptionist / Administrator to join our growing Respiratory and Sleep Specialist practice at Tugun. If you love being the person who keeps a busy clinic running - and want a role you can grow with - we'd love to hear from you.

What we offer

- Permanent, full-time role
- Monday to Friday - core hours of 8:30am-4:30pm, with some flexibility required from time to time.
- Full training and support on our systems and processes to help you succeed
- Genuine opportunity to develop your skills and grow with a specialist practice that is expanding across the Gold Coast
- A supportive, collaborative team of Physicians, Scientists and experienced administrative staff
- A workplace that values patient care, teamwork and continuous improvement

About Coastal Respiratory & Sleep

Coastal Respiratory & Sleep is a growing respiratory and sleep specialist practice providing personalised, patient-centred care across South East Queensland.

Our team includes Respiratory and Sleep Physicians, Scientists and experienced administrative staff, working together to provide high-quality care for patients with respiratory and sleep disorders.

About the role

Based at our Tugun clinic, you'll be the friendly first point of contact for our patients and play an important role in keeping the clinic running smoothly and supporting our Physicians and patients.

Your responsibilities will include:

- Welcoming patients and providing professional front-desk support
- Managing appointments, referrals, recalls and patient follow-up
- Answering telephone enquiries and assisting patients with their queries
- Liaising with patients, Physicians, referrers and hospitals to coordinate care




- Preparing specialist correspondence, reports and clinic documentation
- Processing payments and Medicare, DVA and private health fund claims
- Maintaining accurate and confidential patient records
- Supporting Physicians with clinic preparation, scheduling and follow-up administration
- Contributing ideas to improve and streamline our processes as the practice grows

Occasional coverage at our other Gold Coast clinics in Benowa and Pimpama may be required from time to time.

About you

We're looking for someone who is professional, reliable and genuinely enjoys helping people. You will ideally have:

- Previous experience in medical reception or medical administration
- A warm and professional manner with patients, in person and on the phone
- Excellent written and verbal communication skills
- Robust attention to detail and the ability to manage competing priorities in a busy environment
- A proactive attitude, initiative, and the ability to work both independently and as part of a team
- A willingness to learn and take on new responsibilities as the practice grows

Experience with practice management software such as Xestro, Genie, Gentu or Zedmed is highly regarded but not essential - training will be provided.

You do not need to tick every box; if you have strong administration or customer service experience and think you'd be a great fit, we encourage you to apply.

Applications close 19 August 2026. Thank you for your interest in joining our team. We appreciate all applications; however, only applicants selected for an interview will be contacted.

Position: Medical Receptionist / Administrator
Employment type: Permanent Full-time
Location: Tugun, Gold Coast QLD, with occasional coverage at Pimpama and Benowa
Hours: Monday-Friday, generally 8:30am-4:30pm
Reports to: Practice Manager

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📌 Medical Receptionist / Administrator – Specialist Practice (City of Gold Coast)
🏢 Coastal Respiratory & Sleep
📍 City of Gold Coast