Office Administration Manager and Customer Service

Join The Dent Brothers, a fast-growing and innovative Cosmetic vehicle maintenance company dedicated to restoring vehicles to their original condition with exceptional service. As we continue our national expansion, we're looking for an experienced and proactive Office Administration Manager to lead the day-to-day administration of our business and support our continued growth.

This is an exciting opportunity to become a key member of our leadership team, helping to build efficient systems, support our people, and create an outstanding experience for both our customers and staff.

Position Overview

The Office Administration Manager is responsible for leading the day-to-day administrative operations of the business, ensuring our office runs efficiently while delivering exceptional support to our customers and operational team.

This is a hands-on role that oversees office administration, customer communications, and bookings. You'll play a key role in maintaining organised systems, improving processes, and ensuring every customer interaction reflects our commitment to outstanding service. Working closely with management and the workshop team, you'll help create an efficient, professional and well-organised workplace that supports the success of the business every day.

Key Responsibilities

Office & Administration

- Manage the day-to-day administration of the business.




- Oversee office supplies, stationery, equipment and purchasing.

Customer Service & Operations

- Oversee all customer enquiries and ensure exceptional customer service.
- Assist bookings and scheduling to maximise workshop efficiency.
- Coordinate customer communications throughout the repair process.
- Monitor customer satisfaction and implement improvements where required.
- Assist with capturing photos and videos to support customer communication and marketing.
- Liaise with suppliers, contractors and service providers.
- Ensure office presentation and administrative areas remain professional and organised.

About You

We're looking for someone who is organised, proactive and enjoys creating efficient systems.

You will ideally have:

- Previous experience in an Office Administration Manager, Administration Manager, Operations Coordinator or similar role.
- Exceptional organisational and time management skills.
- Solid customer service and relationship-building abilities.
- Excellent written and verbal communication skills.
- High attention to detail and strong problem-solving skills.
- Confidence working independently while supporting a collaborative team.
- Strong computer skills with Microsoft 365, including Outlook, Teams, Word, Excel and SharePoint.
- Experience within the automotive industry is advantageous but not essential.

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📌 Office Administration Manager and Customer Service (Canberra)
🏢 THE DENT BROTHERS
📍 Canberra