Sydney Start your journey with dnata catering & retail, where the sky is the limit!

About Us Part of the Emirates Group, dnata catering & retail is Australia’s leading inflight catering and retail partner. We support many of the world’s most recognised airlines, delivering award‑winning meals and exceptional service that create memorable inflight dining experiences for thousands of travelers each day.

About The Role We are seeking a motivated and experienced Operations Leading Hand to join our airport catering team in Sydney. This role is key to ensuring smooth operations, leading teams, and maintaining high standards in safety, quality, and performance. You will support the coordination of daily catering activities within your area, ensuring aircraft are serviced efficiently and on schedule.

Leading by example, you’ll help foster a strong team culture while ensuring compliance with all operational and safety requirements.

Key Responsibilities Lead and coordinate catering operations to ensure on-time aircraft servicing

Supervise, train and support team members

Lead by example by performing Driver/Marshaller duties when required

Allocate resources and manage workflow to meet operational targets

Monitor team performance, productivity and compliance

Complete required reporting and administrative tasks

Maintain safety,



quality and regulatory standards (HACCP, WHS, etc.)

Provide skilled communication and customer service About You Strong leadership and organisational skills

Excellent communication and interpersonal abilities A proactive, hands-on approach with the ability to lead by example

Experience working in fast-paced, operational environments

Commitment to safety, compliance and high service standards

Ability to follow both verbal and written instructions

Valid Australian MR (or higher) Driver’s Licence

Flexibility to work across different operational areas as required Benefits 5 weeks annual leave and competitive pay rates.

Free onsite parking, meals and uniforms.

Employee Assistance

Program (EAP) available 24/7.

Career development and progression supported by dedicated training.

Discounts at hundreds of retailers, novated leasing and wellbeing resources. At dnata, we value an inclusive and respectful workplace and welcome applications from all backgrounds and abilities. The Recruitment process will include interviews, health checks, reference and criminal history checks, and verification of working rights.

Please note, only shortlisted candidates will be contacted. For more information on careers at dnata catering & retail please visit www.dnatacateringcareers.com.au

📌 Operations Leading Hand (Customer Delivery) (Sydney)
🏢 dnata
📍 Sydney