Location :Sydney

Eligibility: Candidates must have full working rights in Australia (Citizen, PR, or Valid Visa holders).

We are seeking an experienced Senior Specialist with expertise in Avaya Aura to support day-to-day platform operations. The role involves monitoring system health, managing BAU activities, assisting with incident triage and troubleshooting, and ensuring adherence to operational processes, governance, and service standards

Operational Support & Monitoring

- Perform basic platform monitoring using dashboards and tools
- Execute routine health checks and validation activities
- Support daily BAU operational activities across HDC services
- Identify and raise alerts/issues to senior L2/L3 team members

Incident & Problem Support





- Assist in incident triage, logging, and initial assessment
- Perform basic troubleshooting using runbooks and SOPs
- Escalate incidents to CCP Specialists or Engineers when required
- Track incidents and support updates to stakeholders

Knowledge & Process Adherence

- Follow defined runbooks, SOPs, and operational procedures and contribute to knowledge base updates and documentation
- Ensure adherence to governance, controls, and operational standards

Please drop your CV to [email protected]

📌 Operations Support Engineer (Sydney)
🏢 Kaizen Global Technologies
📍 Sydney