Enrolments and Family Engagement Coordinator
Enrolments & Family Engagement Coordinator
Shared Beginnings Early Learning – Southport, QLD
Full Time
Help Families Begin Their Early Learning Journey
At Shared Beginnings, we believe every child deserves a village. Our centres are built on strong relationships with families, educators and communities, guided by our philosophy:
Play. Learn. Thrive.
As our organisation continues to grow across multiple states, we are looking for one enthusiastic and people-focused team members to join our growing Enrolments & Family Engagement Team at our Southport Head Office. The team currently has 2 team members and you would be rounding out the team as the third star!
This role is perfect for someone who loves connecting with people, thrives on conversations, and enjoys helping families find the right early learning environment for their child.
About the Role
Reporting directly to our Head of Enrolments and Family Engagement, you will be one of the first points of contact for families, guiding them from their initial enquiry through to enrolment. Your role will focus on building strong relationships, supporting families through the enrolment process, and ensuring every family feels welcomed and supported.
You will also assist with enrolment administration and may support accounts-related tasks linked to family accounts.
What You’ll Be Doing
Family Engagement & Enrolments
Respond to family enquiries via phone, email and online platforms
Build genuine relationships with prospective families
Convert enquiries into enrolments through warm and supportive communication
Book centre tours and orientations
Liaise with Centre Directors to support the enrolment process
Guide families through enrolment paperwork and onboarding
Administration & Systems
Maintain accurate family and enrolment records
Utilise a CRM system to manage enquiries and track lead conversions
Work within Kidsoft to process enrolments and maintain records
Work within the Lineleader system to manage family communications and bookings
Monitor enquiry pipelines to support occupancy growth
Ensure documentation and data is accurately recorded and maintained
Accounts Support (where required)
Assist with family account enquiries
Support reconciliation of enrolment-related accounts
Liaise with the finance team when required
You are someone who:
Has a warm, confident and outgoing personality
Enjoys talking with people and building connections over the phone
Is highly organised and detail-oriented
Is motivated by helping families find the right childcare solution
Thrives in a fast-paced, team-oriented team environment
Experience in Early Childhood Education is highly regarded, particularly if you understand enrolment processes and family engagement.
Experience usingKidsoft, Lineleader platforms or childcare management systemswill be highly advantageous.
Work from our Southport Head Office
Be part of a growing national early childhood organisation
Supportive and team-oriented leadership team
Opportunity to grow with a rapidly expanding organisation
Help families take their first step in their child’s early learning journey
At Shared Beginnings, we believe strong relationships create strong foundations for children and families.
If you enjoy building connections and helping families feel welcomed and supported, we would love to hear from you.
Apply now via SEEK
Unlock job insights
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as an Engagement Coordinator?
- Which of the following Customer Relationship Management (CRM) systems do you have experience using?
- Do you have customer service experience?
- What's your expected annual base salary?
Diploma or Cert III - Early Childhood Educators
Dolphin Ave Early Learning Centre
Mermaid Beach, Gold Coast QLD
3d ago
What can I earn as an Engagement Coordinator
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📌 Enrolments and Family Engagement Coordinator (Queensland)
🏢 @
📍 Queensland