Role Type

Permanent • Full-time • Entry Level

Description

Velflex – www.velflex.com.au

Garment decoration / Heat Printing specialists

What you’ll be doing.

- Re-engaging old, inactive and lapsed customers
- Building and maintaining relationships with active customers
- Identifying opportunities to increase customer spend through better product education
- Supporting our BDM with lead research, customer lists and opportunity development
- Reaching out to prospective customers by phone and email
- Following up quotes, samples, enquiries and previous orders
- Helping customers choose the right transfer product for their job
- Booking phone calls, virtual meetings and occasional local customer visits
- Maintaining accurate customer records and follow-up activity in NetSuite and HubSpot
- Preparing quotes and supporting order processing when required
- Working closely with Customer Service, Pre-press, Production, Dispatch and Management




- What we’re looking for.

- Someone who enjoys chasing opportunity, building relationships and following through properly.

- - Confident and charismatic on the phone
- Comfortable making outbound calls and starting conversations
- Commercially minded without being pushy
- Organised and disciplined with follow-up
- Resilient when customers are busy or not ready to buy
- A strong communicator by phone and email
- Curious enough to ask positive questions and understand customer needs
- Comfortable working with customer lists, CRM systems and sales activity tracking
- Able to build trust with customers over time
- Motivated by growth, targets and creating momentum
- A team player who works closely with sales, customer service and production

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