Outbound Customer Engagement Specialist

Brendale, Brisbane QLD | Full-time | Monday–Friday

Base salary + sales target incentive program

About Velflex

Velflex is Australia’s leader in heat transfer solutions. For 20 years, we’ve helped apparel decorators, brands, schools, sporting organisations and businesses bring garments to life through custom heat transfers, heat presses, vinyl, DTF equipment, consumables and industry-leading education.

We’re a growing, family-owned Australian business with a strong national customer base and a team that genuinely cares about innovation, customer service and doing great work.

The chance

We’re looking for a confident and proactive Outbound Customer Engagement Specialist to help drive the next stage of Velflex’s growth.

You’ll reconnect with past customers, strengthen relationships with active customers, identify new opportunities and work closely with our Business Development Manager to grow custom transfer sales.

This is not a high-pressure call-centre position. It’s a relationship-focused role built around smart follow-up, confident conversations, helpful product knowledge and earning the trust of our customers.

What you’ll be doing

- Re-engaging inactive and lapsed customers
- Building and maintaining relationships with active customers
- Helping customers order more consistently and get greater value from Velflex’s products
- Reaching out to prospective customers by phone and email
- Supporting our Business Development Manager with lead research, customer lists and opportunity development
- Following up quotes, samples, enquiries and previous orders
- Helping customers choose the right transfer product for each job
- Booking phone calls, virtual meetings and occasional local customer visits
- Preparing quotes and assisting with order processing when required
- Maintaining accurate customer records and follow-up activity in HubSpot and NetSuite




- Working closely with Customer Service, Pre-press, Production, Dispatch and Management
- Assisting the wider Sales and Customer Service team during busy periods or staff leave

What success looks like

- Re-engaging past customers and generating new opportunities
- Helping active customers order more consistently
- Increasing custom transfer sales
- Following up quotes, enquiries and opportunities promptly
- Supporting new customer acquisition
- Keeping CRM records accurate and up to date
- Building strong relationships with customers and internal teams
- Contributing to monthly sales growth and team targets

About you

You enjoy chasing opportunities, building relationships and following through properly.

You’ll be

- Confident, engaging and charismatic on the phone
- Comfortable making outbound calls and starting conversations
- Commercially minded without being pushy
- Organised and disciplined with follow-up
- Resilient when customers are busy or not ready to purchase
- A strong communicator by phone and email
- Curious enough to ask good questions and understand customer needs
- Comfortable working with customer lists, CRM systems and sales activity tracking
- Motivated by growth, targets and creating momentum
- Able to build customer trust over time
- A collaborative team member who works well across sales, customer service and production

Previous experience in sales, account management, customer success, internal sales, retail sales, printing, apparel or manufacturing would be highly regarded.





Experience in heat transfers or garment decoration is a bonus, but it isn’t essential. We can teach you the technical side if you bring the right attitude, energy and desire to grow.

Why join Velflex?

- Join a growing Australian company with serious momentum
- Play a meaningful role in Velflex’s next stage of growth
- Base salary plus participation in our sales target incentive program
- Full training in custom heat transfers and apparel decoration
- Work closely with an experienced Business Development Manager
- Supportive Sales and Customer Service team
- Opportunity to grow as the role and business develop
- Brendale location with on-site parking
- Hybrid working opportunity once established in the role
- Regular team events, BBQs and celebrations
- Branded shirts and uniforms
- Barista-grade coffee machine for proper daily coffee
- A family-owned business where committed people are recognised and looked after

Our values

Respect. Resilience. Trust. Honesty. Pride.

These values form Velflex’s DNA and guide how we work with our customers, partners and one another.

Practical details

- Location: Brendale, Brisbane QLD
- Employment: Full-time
- Hours: Monday–Friday, standard business hours
- Working arrangement: Office-based during training, with hybrid opportunities once established
- Travel: Occasional local customer visits and interstate travel for trade shows and events
- Licence: A current Australian driver licence is required
- Working rights: Applicants must have current Australian working rights. Sponsorship is not available for this position.

If you’re proactive, confident and motivated by building relationships and creating opportunities, we’d love to hear from you.

Apply through the Velflex careers page:

https://www.velflex.com.au/job-outbound-customer-engagement-specialist

📌 Outbound Customer Engagement (Brendale)
🏢 Velflex
📍 Brendale