The Field Services Officer is a critical operational role responsible for ensuring accurate energy billing and managing physical site connections. Spending most of your time in the field, you will be the on-the-ground representative for our retail and metering operations. You will be tasked with capturing precise meter data, executing manual connection and disconnection service orders, and ensuring critical communications are delivered directly to lot residents.

Key Responsibilities

Meter Reading & Data Collection

- Navigate assigned daily routes to locate and read basic and interval electricity meters at residential and commercial properties.
- Accurately record meter consumption data using company-provided handheld devices, mobile applications or when required standard data capture forms.
- Identify and report instances of meter tampering, physical damage, or access issues (e.g., locked gates or doors, blocked access ways, aggressive lot owners or dogs).
- Conduct visual inspections of metering infrastructure to ensure ongoing integrity and safety.

Field Operations (Connections & Disconnections)

- Perform manual electricity disconnections and reconnections at the meter panel safely and in accordance with exact work instructions and service orders.
- Ensure you check in and check out of every site or route in accordance with defined health and safety work instructions and plans.
- Verify site details and ensure strict adherence to all compliance protocols before performing any disconnection (including mandatory checks for Life Support flags or active medical equipment).
- Liaise with the operations team to confirm successful completion of service orders in real-time.

Customer & Community Engagement





- Conduct targeted letter drops and deliver physical notices (e.g., planned outage notifications, final disconnection warnings, or introductory retail information) directly to lot residents and strata management.
- Maintain a polite, qualified, and de-escalatory demeanour when interacting with residents, property managers, and the public while in the field.

Workplace Health, Safety & Compliance

- Comply strictly with Workplace Health and Safety (WHS) policies, particularly those relating to electrical hazard awareness and safe site access.
- Utilise all always required Personal Protective Equipment (PPE).
- Operate vehicles safely and adhere to all local traffic laws.
- Ensure all field activities align with National Energy Retail Rules (NERR) guidelines for site access and customer interaction.

Skills & Requirements

- Current and valid open Driver's Licence.
- High level of physical fitness and mobility (the role may require walking several kilometres a day, bending, and navigating uneven terrain or stairs).
- Exceptional attention to detail and data entry accuracy.
- Ability to work autonomously with minimal supervision, managing time effectively to complete daily route schedules.
- Strong situational awareness and commitment to personal and public safety.
- Previous experience in utility meter reading, field services, courier delivery, or as an electrical trade assistant.
- Basic understanding of electrical switchboards and metering configurations.
- Current First Aid and CPR certification.

This is an outdoor, field-based position. The successful candidate must be comfortable working in varying weather conditions, managing changing daily routes, and spending significant time driving and walking between lots.

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📌 Field Services Officer (Meter Reader) (Queensland)
🏢 Virtual Watt
📍 Queensland