Req ID: 7680

Date: 7 Aug 2026

Site: VCCC (Parkville)

Location:

MELBOURNE, VIC, AU, 3000

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Company: Peter MacCallum Cancer Centre

Unit: PSA'S

Division: Chief Nursing Officer

Department: Allied Health

Enterprise Agreement: Health and Allied Services, Managers and Administr

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PSA'S

Casual Patient Services Assistant Level 2

Campus: Parkville

Multiple Casual Positions Available | Up to 76 Hours Per Fortnight

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

About the Role

Casual Hours - Up to 76 Hours per Fortnight Position reports to PSA Coordinator

PSA certificate (Cert III in Health Services Assistance) is required for this role.

The PSA position works closely with local health professionals and administrative staff to support the patients journey and experience of care by providing a range of patient and environmental support services including:

- Maintaining a high standard of cleaning and housekeeping to support infection control and patient comfort
- Transporting patients and/or equipment between departments in a timely manner
- Maintaining the clinical environment by replenishing stock, changing bed linen, disposing of waste, putting new stock away
- General ward support including errand running, fetch and carry, tidying up equipment to ensure items are put back where they should be
- assisting relevant health professionals to monitor patient welfare and comfort in patient bed rooms, lounges and waiting rooms

Inclusion and belonging Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us!

If you feel this role is right for you we warmly invite you to apply and encourage your early application. All appointments are made subject to satisfactory police check, and may require a valid Working with Children Check. Many staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.

Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary.

Alternatively, please contact us using the information below for a confidential discussion.

Hiring Manager: Ahmed Heydar

Email: [email protected]

Application close on 11:59pm Friday 21 August 2026

Position Summary The PSA position works closely with local health professionals and administrative staff to support the patients journey and experience of care by providing a range of patient and environmental support services including;

maintaining a high standard of cleaning and housekeeping to support infection control and patient comfort transporting patients and/or equipment between departments in a timely manner maintaining the clinical environment by replenishing stock , changing bed linen, disposing of waste, putting new stock away general ward support including errand running, fetch and carry, tidying up equipment to ensure items are put back where they should be assisting relevant health professionals to monitor patient welfare and comfort in patient bed rooms, lounges and waiting rooms

Enterprise Agreement





Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025

Classification or Salary Range

PS25

Immunisation Risk Category

Immunisation Category A

Key Relationships

Internal

PSA Supervisors

Manager Hospital Support Services

Patient Services Managers ( PSMs)

Nurse Unit Managers

Honeywell Help Desk

Patients

Visitors

Carers

External

External Cleaning Contractor

Skills

Essential Requirements

Completed Certificate III in Health Services Assistance

Ability to empathise with and provide a high standard of care and customer service to all patients, carers, visitors and staff

Excellent communication skills

Ability to multitask and prioritise workload

Ability to maintain the cleanliness and order of clinical service areas

Ability to undertake comprehensive cleans when required

Ability to work independently or within a team

Ability to follow SOPs in order to ensure high service standards and safe working practices/OH & S

Contribute to a safe work environment to a standard that exceeds the Cleaning Standards for Victorian Health Facilities

Good communication skills

Ability to read and write English

Demonstrated ability to empathise with patients

Ability to work as a team member in a multidisciplinary workplace

Ability to accept and follow direction

Ability to take initiative in prioritising workload

Neat personal presentation and hygiene

Desirable Requirements

Previous experience as a PSA or hospital cleaner

Key Accountabilities

Key Accountabilities Demonstrated by / Key Performance Indicators

1. Maintain a safe, clean and tidy patient care environment in accordance with Safe Operating Procedures.

To be physically able to perform the duties as required, using appropriate methods and techniques To maintain an accepted standard of performance to ensure a clean uncluttered environment Ensure floors, bedside locker and over bed tables are clean and dry

Thoroughly clean bed areas and treatment chairs (if applicable) and remake patient beds

Maintain patients’ flowers

Replenish water jugs

Ensure patient bathrooms and staff toilets within the scope are clean and dry as required

All patient care areas are to mopped using microfiber mops

Damp, dry and high/low dusting at set frequencies

Ensure linen bags/skips within patient care areas are continuously monitored, removed and replaced as required

Removal and segregation of waste and receptacles from patient care areas including monitoring of the need to replace near full sharps containers

Spot clean bed and shower curtains, walls and furniture as required

Change patient curtains if soiled or when they reach the ‘change by date’

Clean internal windows, ledges, frames and internal glass surfaces including mirrors.

Ensure all service areas are free from dirt, grime and dust, both high and low

Restock point of use receptacles and procedure trollies

Ensure all service area floors are clean and dry by using microfiber mops

Vacuum all carpeted areas

Maintain a clean and tidy kitchen and pantry, including washing of all cups, saucers and utensils and defrost and clean all staff and patient fridges

Ensure all service ward areas are stocked to correct levels

Order consumables/supplies as required for all ward service areas

Ensure equipment is cleaned and stored safely

Ensure loan OT and Physiotherapy equipment is returned to the appropriate ward locations and cleaned in line with protocol

Ensure wheelchairs are distributed evenly around the hospital by returning excess wheelchairs to the ground floor reception area

1. Have a flexible approach to work with ability to work independently and/or within a team.





Respond in timely manner to transportation of Peter Mac patients between clinical services at Peter Mac and return visiting patients post procedure or imaging to clinical services partners at RMH and the RWH. Respond in timely manner to cleaning and preparation of discharge bed requests

Contribute to team effectiveness of the ward, department and hospital

Carry out all duties in manner that fulfils the vision and values of Peter Mac

Accept responsibility for the standards of work achieved

Key Accountabilities (Contd..)

Escalate workload concerns and or unfinished work to other members of the team to seek assistance in a timely manner

Display a willingness to learn

Work effectively as a ward team member including assisting nursing staff, local administrative staff, other health professionals and other PSAs with various duties.

1. Support high quality patient care and a great patient experience with high standards of customer service for patients, carers and staff.

Ensure a professional approach to all staff, patients and their visitors by being courteous and helpful Ensure patient confidentiality at all times

Provide clear and concise communication with all ward staff in the process of performing duties

Provide urgent courier services as requested

Adhere to stipulated times of service delivery in accordance to ward schedules

Provide high standards of customer service to patients including provision of general housekeeping e.g. bed making, sourcing clean towels, extra blankets etc.

Support patients to be prepared for meals by assisting them to be seated upright with their tray handy and assist with opening packets and pouring drinks

Assist with monitoring food wastage if requested

Deliver fresh water jugs to patients and collect patient meal trays as per stipulated times on ward schedule

Deliver supper to patients and clear supper trays

Pickup and delivery of other items as required including movements of medication orders, chemotherapy products and Total Parenteral Nutrition ( TPN) from the RMH Sterile suite Pharmacy

Assist the local health professional team to monitor patient safety and welfare and escalate any patient concerns to relevant these health professionals

Assist clinical staff with other activities within the agreed PSA scope for that area including measuring and recording patient heights and weights

Under direct supervision of clinical staff assist with patient positioning, pressure care and patient hygiene support.

1. Contribute to a safe work environment for all patients, staff and visitors.

Work is conducted in a manner that will not endanger yourself or others Demonstrate safe work practices at all times

Follow Peter Mac’s Occupational Health & Safety policies and procedures

Report any unsafe work practices, hazards, near miss accidents and incidents

Report faults/damage of equipment to Environmental Services Supervisor

Ensure manual handling principles are practiced at all times

Handle all waste in accordance to hospital procedures

Contribute to safety awareness and promotion by contributing ideas and suggestions

Undertake staff development & skills appraisals

Participate in quality assurance programs, and training and education opportunities.

1. Continuous Quality Improvement

Infection Control Occupational Health & Safety

Privacy

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

Peter Mac offer a range of benefits which support our people both personally and professionally.

Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.

We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

📌 Patient Services Attendant (Parkville)
🏢 Peter MacCallum Cancer Centre
📍 Parkville