Are you passionate about supporting ADF veterans and making a difference in their post-service journey? We are seeking an organised, versatile, and highly communicative Admin Assistant to join our team. This role will support veterans who are undergoing the DVA claims process, helping them connect with essential treatments and services, while also playing a key role in assisting staff across various areas of the business. Strong phone and conversation skills are essential for engaging clients and providing exceptional service.

Key Responsibilities

- Phone & Client Engagement: Serve as a primary point of contact for veterans, making calls to encourage their engagement with support services.
- Data Entry & Administrative Support: Assist with daily administrative tasks and accurate data entry, ensuring smooth operations across the business. This includes drafting pay runs and invoices.
- Program Sales & Promotion: Actively engage with clients over the phone to inform them about and encourage participation in relevant programs that may benefit their health and recovery.
- General Assistance: Provide direct support to staff across various business areas, helping ensure smooth operations and client satisfaction.
- Communication: Maintain clear, proactive,



and empathetic communication with both clients and team members, ensuring everyone is informed and supported.
- Collaboration: Work closely with the team to ensure a seamless transition from claims to treatment, contributing to overall client satisfaction and business success.

Skills & Experience

- Strong organisational skills and attention to detail.
- Excellent phone and conversation skills, with the ability to build rapport and communicate effectively with veterans.
- Ability to empathise with clients and provide guidance over the phone.
- Previous experience in admin, client services, or data entry is an advantage.
- Ability to handle a broad range of tasks and support staff across different business areas.
- Knowledge of ADF or veteran support services is highly desirable.

Why Join Us?

Be part of a company that is dedicated to improving the lives of veterans by guiding them through their DVA claims and ensuring they receive the care and support they deserve. This is a dynamic and rewarding chance to contribute to a variety of aspects of the business while supporting veterans on their journey to recovery.

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📌 Administration & Veteran Coordination (Queensland)
🏢 Veterans Compensation Association
📍 Queensland