- Engage directly with customer business stakeholders to identify operational pain-points, advise on process/business rules optimization, provide industry best practices for respective process domains and take collected input to produce project deliverables
- Work collaboratively in a team of business analysts on system requirements, use-cases and solution design documents for B2C Services provisioning OSS Solution Lead requirements/design deliverables review and signoff process with customer
- Analyse customer's business processes and network topology
- Prepare gap analyses, citing differences in customer requirements and product functionality
- Perform product demonstrations as necessary to introduce the customer to the product
- Develop and support a cooperative relationship with the technical team and end users from the customer side
- Work closely with delivery team to ensure functional and non-functional completeness of the solution
- Decompose business requirements into set of use-cases and functional requirements
- Review and assess customer issues and change requests and screen them according to customer priorities, and applicable business approaches
- Assist with UAT process to improve user's experience

Roles and Responsibilities

- Engage directly with customer business stakeholders to identify operational pain-points, advise on process/business rules optimization, provide industry best practices for respective process domains and take collected input to produce project deliverables
- Work collaboratively in a team of business analysts on system requirements,



use-cases and solution design documents for B2C Services provisioning OSS Solution Lead requirements/design deliverables review and signoff process with customer
- Analyse customer's business processes and network topology
- Prepare gap analyses, citing differences in customer requirements and product functionality
- Perform product demonstrations as necessary to introduce the customer to the product
- Develop and support a collaborative relationship with the technical team and end users from the customer side
- Work closely with delivery team to ensure functional and non-functional completeness of the solution
- Decompose business requirements into set of use-cases and functional requirements
- Review and assess customer issues and change requests and screen them according to customer priorities, and applicable business approaches
- Assist with UAT process to improve user's experience

Experience, Skills and Qualification Required

- Minimum of 5 years of experience in implementation projects for the OSS in Telecommunications industry as Business Analyst
- Expertise in Telco carrier technologies and service provisioning
- Experience working with activation platforms
- Strong and solid background in one or more of telecom technologies – GPON, HFC, Ethernet, 5G, Microwave
- Practical experience in preparation of requirement specifications on technical and business levels in the domain of Network Resource Inventory and Network Rollout
- Presentation & meeting management skills
- knowledge of XML and SQL
- Solid knowledge of UML and practical experience in using object-oriented Unified Modelling Language (UML) software design tools (ex. Enterprise Architect, etc)

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📌 Product Modeler (New South Wales)
🏢 eTeam
📍 New South Wales