Teddi Lab is looking for a friendly, proactive and customer-focused Retail Sales Assistant to join our wellness and lifestyle Concept Store in Sydney.

As part of the retail team, you will help create a warm, engaging and professional in-store experience, introduce customers to Teddi Lab’s products, provide suitable recommendations and contribute to the smooth day-to-day operation of the store.

This role is ideal for someone who enjoys interacting with customers, has a strong service and sales mindset, and is interested in growing with a fast-growing wellness and lifestyle retail brand.

Welcome customers and provide a warm, professional and engaging in-store experience.

Understand customer needs and recommend suitable Teddi Lab products.

Clearly communicate product benefits, key selling points and current promotions.

Contribute to individual and store sales targets.

Role Overview

Teddi Lab is looking for a friendly, proactive and customer-focused Retail Sales Assistant to join our wellness and lifestyle Concept Store in Sydney.

As part of the retail team, you will help create a warm, engaging and professional in-store experience, introduce customers to Teddi Lab’s products, provide suitable recommendations and contribute to the smooth day-to-day operation of the store.

This role is ideal for someone who enjoys interacting with customers, has a strong service and sales mindset, and is interested in growing with a fast-growing wellness and lifestyle retail brand.

Key Responsibilities
1. Customer Service & Sales

- Welcome customers and provide a warm, professional and engaging in-store experience.

- Understand customer needs and recommend suitable Teddi Lab products.

- Clearly communicate product benefits,



key selling points and current promotions.

- Contribute to individual and store sales targets.

2. Store Operations

- Support the smooth day-to-day operation of the Concept Store.

- Process sales transactions accurately using the POS system.

- Assist with stock replenishment, product organisation and inventory-related tasks.

- Follow store procedures, safety requirements and company policies.

- Support store opening, closing and other general operational duties as required.

3. Brand & Product Presentation

- Maintain product displays, promotional materials, testers and samples.

- Ensure products and displays are presented in line with Teddi Lab’s brand standards.

- Support in-store campaigns, promotions, events and customer engagement activities.

- Act as a brand ambassador and communicate Teddi Lab’s wellness and lifestyle positioning to customers.

- Develop strong product knowledge and communicate product information accurately and responsibly.

4. Team Collaboration

- Contribute to a positive, professional and supportive team environment.

- Share relevant customer feedback, product insights and sales observations with the team.

- Assist with other reasonable store duties as required.

Requirements

- Previous experience in retail, customer service or sales is preferred.

- Friendly, confident and professional communication skills.

- Solid customer service and sales mindset.

- Reliable, punctual and responsible.

- Able to work effectively both independently and as part of a team.

- Willingness to learn about wellness, lifestyle and supplement products.

- Comfortable working in a fast-paced retail environment.

- Flexible availability, including weekdays, weekends and peak trading periods.

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📌 Retail Sales Associate (New South Wales)
🏢 Unichi Wellness
📍 New South Wales