Location:

Victoria

Type:

Full time

Field:

Service

Applications close:

September 1st, 2026

About the company

Proudly Australian owned and Australia’s largest swimming pool and spa specialist group. With over 30 years’ experience and over 70 outlets across Australia and Current Zealand, Swimart is the TRUSTED expert in pool care, offering you a reliable and easy way to enjoy and protect your pool or spa.

We provide an extensive and affordable range of pool supplies, pool and spa chemicals, and pool services, in-store as well as at home for your convenience. Since we established our first store in the Sydney suburb of Killara back in 1983, our friendly network of highly experienced swimming pool technicians and customer service professionals have ensured the health and wellbeing of thousands of pools and spas.

About the role

About the Role

We're looking for an experienced Service Manager to lead our service technicians and retail team. You'll coordinate service scheduling, drive store performance, and keep our customers coming back for outstanding pool and spa care. This is a hands-on leadership role covering service coordination, customer service, team management, store operations, and sales.

Core Duties

Schedule and coordinate pool service jobs,



and manage the service technician team

Lead, train, and roster retail and service staff to maintain high standards

Oversee day-to-day store operations, including stock control, POS, and presentation

Drive retail and service sales to help the team hit KPIs and targets

Deliver excellent customer service, including pool/spa water testing and chemical advice

What You'll Need

2+ years' experience in the pool industry (required)

Proven leadership or team management experience

Strong communication and customer service skills

Confidence managing scheduling, stock, and daily store operations

Comfortable using POS systems, email, and everyday workplace tech

What We Offer

$85,000 base + commission + superannuation

40+ years of trading history and job security in an established local business

Full training and support, in-store and across the Swimart network

Staff discounts and long-term career growth in the pool industry

How to apply

How to Apply

Send your resume and a short cover letter outlining your pool industry experience.

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Enquiry

📌 Pool Store Service Manager (Victoria)
🏢 The Swimming Pool u0026 Spa Association of Australia
📍 Victoria