About RMS

At RMS, our people build scalable technology for the hospitality industry worldwide. We are in a high-growth, high-impact phase, applying data and AI to how we design, build, and evolve our SaaS platform. We are building for scale, speed, and long-term innovation. At RMS, every person is empowered to own their space, challenge the status quo, and make a meaningful impact.

Your Impact The Senior Sales Engineer is the most senior technical pre-sales resource in our global team and the standard-setter for how pre-sales is executed at RMS. You will own the most complex, high-value opportunities while actively elevating the capability of the Sales Engineer function around you. This is a role for someone who is equally at home closing a technically rigorous deal and coaching a colleague through their next one.

What you'll be doing

- Leading technical pre-sales on the most complex and strategically significant opportunities, partnering with senior sales stakeholders to deliver demos that set the bar for the team
- Preparing solution architectures aligned to customer needs, integrations, and scalability requirements
- Owning the RFP and tender response process for high-priority submissions, including the content library strategy and quality standards across all SE work
- Serving as the team's deepest technical resource on the RMS product suite, integrations, and the broader hospitality tech ecosystem
- Mentoring and coaching Sales Engineers through deal reviews, structured feedback, and capability development
- Embedding AI-first practices across pre-sales workflows to accelerate output quality and team efficiency
- Partnering with Product and Engineering to feed market insight into the roadmap

What you'll bring

- Significant experience in a senior or lead pre-sales,



sales engineering, or solutions consulting role within SaaS or technology
- Proven ability to deliver complex, high-stakes demos and technical proposals, and lead others in doing the same
- Experience building or improving pre-sales processes, tools, or content libraries
- Strong technical understanding of SaaS products, APIs, integrations, and cloud architecture
- Excellent communication and presentation skills, equally effective with technical and executive audiences
- Demonstrated ability to leverage AI tools to produce faster, higher-quality pre-sales outputs

Desirable: background in hospitality technology or property management systems, familiarity with PCI DSS or GDPR requirements, and experience in a globally distributed team. Why RMS?

Growth and Progression

You will have the chance to expand your scope, develop new skills, and progress your career as the business scales.

Ownership and Autonomy

You are trusted to own your work and make decisions. We value accountability, initiative, and people who take pride in delivering outcomes.

Work That Matters

Your work will have visible impact. You will contribute to meaningful initiatives that shape how our platform evolves and how customers succeed.

Exposure to AI and Contemporary Ways of Working:

We actively invest in AI-enabled capabilities and smarter ways of working, giving you the opportunity to learn, adapt, and build skills that matter for the future.

Flexible, Hybrid Working:

We support flexible ways of working, balancing focus time at home with collaboration and connection when working together in person.

Inclusive and Supportive Culture

We are collaborative, down-to-earth, and supportive. Diverse perspectives are welcomed, ideas are encouraged, and people are treated with respect.

📌 Presales Engineer (Melbourne)
🏢 RMS
📍 Melbourne