Axis Maintenance Services is a well-established national plumbing maintenance company providing responsive, high-quality services to a portfolio of high-profile clients across Australia.
As our business continues to grow, we are looking for a motivated and organised National Service Administrator to join our supportive administration team. This is a varied role where you'll play a key part in coordinating service delivery, supporting our field technicians, and ensuring exceptional customer service.
About the Role
As a National Service Administrator, you will be responsible for a range of administrative and customer service duties, including:
- Creating within our job management system.
- Answering and directing incoming phone calls.
- Accurate data entry and record management.
- Liaising with clients to provide updates and resolve enquiries.
- Managing client portals and maintaining accurate information.
- Monitoring office supplies and inventory.
- Providing administrative support to field technicians and management.
- Assisting with the smooth day-to-day operation of our national service team.
About You
To be successful in this role, you will have:
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- The ability to work independently while contributing to a collaborative team.
- A proactive, self-motivated approach with excellent attention to detail.
- A commitment to delivering high-quality work and outstanding customer service.
- A willingness to learn and contribute to continuous improvement.
- Proficiency in Microsoft Office applications.
- Previous experience in an administrative role within the plumbing, maintenance, trades, or facilities management industry (preferred but not essential).
Why Join Axis Maintenance Services?
At Axis Maintenance Services, we value our people and believe they are the foundation of our success. We offer:
- A supportive and friendly team environment.
- Stable, full time employment with an established national company.
- Ongoing training and professional development opportunities.
- Career progression and opportunities to grow within the business.
- A varied and rewarding role where no two days are the same.
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📌 Administration Assistant (City of Canterbury-Bankstown)
🏢 Axis Maintenance Services
📍 City of Canterbury-Bankstown
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