Whitsunday Counselling & Support Inc – Cannonvale QLD

Make a Real Difference in the Lives of Women and Children Escaping Domestic & Family Violence

Whitsunday Counselling and Support Inc. (WCS) has been providing compassionate, trauma‑informed support to individuals and families impacted by domestic and family violence and sexual assault for more than 30 years. As the only dedicated DFV service in the Whitsundays, our team delivers a broad range of evidence‑based programs designed to empower clients, support safety, and strengthen communities.

We are seeking a Therapeutic Case Manager to join our highly skilled Refuge team. This role offers the opportunity to contribute meaningfully to the lives of women and children experiencing crisis, while working within an organisation committed to integrity, cultural safety, compassion and client‑centred practice.

About the Role

As a Therapeutic Case Manager, you will provide trauma‑informed, holistic case management to women and children residing in our Refuge and Transitional Housing Program. Every day brings an opportunity to support safety, stabilisation and recovery through therapeutic intervention, advocacy, risk management and practical assistance.

In this role, you will:

- Conduct intake, risk and needs assessments to develop tailored case plans.
- Deliver strengths‑based therapeutic case management and safety planning.
- Advocate for clients across housing, legal, financial, child safety, education and wellbeing needs.
- Facilitate referrals to internal and external supports, including counselling and specialist services.
- Respond to high‑risk DFV situations and contribute to coordinated multi‑agency responses.
- Support the daily operation of the Refuge, assisting with practical tasks where required.
- Maintain accurate,



compliant documentation and contribute to continuous improvement.
- Participate in community engagement activities and prevention initiatives.

This role suits a practitioner who is adaptable, confident in crisis response, and capable of working in a fast‑paced environment with competing priorities.

What We’re Looking For

You will bring:

- Experience delivering case management to vulnerable individuals and families.
- Knowledge of the impacts of domestic and family violence on adults and children.
- Ability to engage respectfully and professionally with clients from diverse backgrounds.
- Skills in risk assessment, safety planning and trauma‑informed practice.
- Strong communication, advocacy and stakeholder collaboration skills.
- Commitment to ethical practice, client autonomy, human rights and child‑safe frameworks.
- A current QLD Blue Card (or ability to obtain).
- A current QLD Open Driver Licence.

Desirable:

- Tertiary qualification in Social Work, Psychology, Social Sciences or related field.
- Eligibility for membership with AASW, APS, ACA or similar qualified body.

Why Join WCS?

- Work with an experienced, values‑driven team in a highly impactful community service.
- Enjoy salary packaging options to boost take‑home pay.
- Supportive supervision, reflective practice and ongoing professional development.
- Opportunities to contribute to group programs, community events and service innovation.
- Potential eligibility for a relocation package.
- Be part of a workplace that genuinely values wellbeing, respect and collaboration.

Additional Information

- 6‑month probation period.
- Participation in a rotating 24‑hour on‑call roster is required.
- Hours are generally Monday–Friday, 8am–5pm, with some flexibility as needed.
- Willing to discuss Full Time or Part Time hours for the right candidate.

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📌 Therapeutic Case Manager | Refuge (Cannonvale)
🏢 Whitsunday Counselling & Support
📍 Cannonvale