Client Success & Revenue

Principal Client Success Manager - Oceania

Own retention and expansion management outcomes for Oceania markets by translating demand signals into measurable pipeline and revenue impact.

Apply for this roleView all careers

Full TimeHybridPrincipalMelbourne (Hybrid) with Oceania collaboration

Role navigation

Overview Responsibilities Requirements Hiring Process Apply Role navigation On this page Overview Responsibilities Requirements Hiring Process Apply

Role Overview

Position scope, strategic mission, and operating context.

Role Mission

Drive reliable execution in retention and expansion management with clear KPI governance, weekly optimization cycles, and high-quality stakeholder communication.

Business Context

- You will work with cross-functional squads supporting campaigns and delivery systems across Oceania markets.
- This role contributes to our region-country-city operating model and reinforces commercial accountability.
- You will partner with strategy, delivery, and analytics leads to improve execution quality and speed.

Role Snapshot
- Department: Client Success & Revenue
- Employment Type: Full Time
- Work Model: Hybrid
- Primary Location: Melbourne (Hybrid) with Oceania collaboration

Core Responsibilities Expected ownership areas and day-to-day execution scope.
- Own end-to-end delivery for Client Success Manager initiatives, from planning through execution and optimization.
- Translate business goals into KPI trees, sprint priorities, and measurable weekly actions.
- Run structured experiments and document performance learnings for scaling decisions.
- Collaborate with adjacent teams to align creative, technical,



and operational dependencies.
- Maintain QA discipline, reporting clarity, and leadership-ready status updates.

Requirements And Qualifications Capabilities required to perform the role at a high level.

Required Experience

- 10+ years of experience in retention and expansion management.
- Hands-on capability with success plans, risk tracking, renewal workflows.
- Strong communication and stakeholder management in cross-functional environments.
- Data-informed decision making with comfort in KPI and performance analysis.
- Demonstrated ownership mindset with the ability to execute against deadlines.

Preferred Qualifications

- Experience working across multi-country or multi-region delivery environments.
- Track record improving conversion quality, efficiency, or operational reliability.
- Confidence in SOP documentation and process governance.

Hiring Process Structured selection focused on capability, execution quality, and team fit.

1

Step 1: Application Review

Capability evidence and role fit are assessed against clear decision criteria.

2

Step 2: Role and Experience Screening

Capability evidence and role fit are assessed against clear decision criteria.

3

Step 3: Practical Assessment





Capability evidence and role fit are assessed against clear decision criteria.

4

Step 4: Leadership Interview

Capability evidence and role fit are assessed against clear decision criteria.

5

Step 5: Offer and Onboarding

Capability evidence and role fit are assessed against explicit decision criteria.

Apply for Principal Client Success Manager - Oceania

Submit your application directly for this role and include links showing relevant outcomes.

- The role is selected automatically.
- Your application enters our structured recruitment pipeline.
- Shortlisted candidates receive next-step details by email.

All CareersCompanyAboutContact Role * Full Name Email Phone Current City Experience Level LinkedIn URL Portfolio URL Upload Resume (PDF or Word, max 5MB) Or paste a Resume Link

Why are you a strong fit?

I consent to Orix Digi storing and reviewing my application for recruitment purposes.

Related Roles

Client Success & Revenue

Lead Partnerships Manager - Global

Own strategic alliances and channel growth outcomes for Global markets by translating demand signals into measurable pipeline and revenue impact.

View role

Client Success & Revenue

Mid-Level Sales Development Representative - Asia

Own pipeline generation and qualification outcomes for Asia markets by translating demand signals into measurable pipeline and revenue impact.

View role

Client Success & Revenue

Mid-Level Sales Development Representative - Europe

Own pipeline generation and qualification outcomes for Europe markets by translating demand signals into measurable pipeline and revenue impact.

View role

📌 Principal Client Success Manager - Oceania (Melbourne)
🏢 Orix Digi
📍 Melbourne