Be a key link in safeguarding patient information and privacy

Join a supportive team at Westmead Hospital

Build your career in health information and medico-legal services

Manage complex information requests, protect patient privacy and deliver accurate health records within a fast-paced healthcare environment.

Employment Type: Permanent Part Time

Position Classification: Administration Officer Level 3

Remuneration: $32.27 - $38.44 per hour

Hours Per Week: 21

Working Hours: 7:30am – 4:00pm, must be available Tuesday and Wednesday. Remaining working days are negotiable.

Location: Westmead Hospital

Where you'll be working

Join the Health Information & Records Service (HIRS) at Westmead Hospital, one of Australia's leading tertiary healthcare facilities. You'll be part of a dedicated team that plays a vital role in supporting patient care, legal compliance and information governance across Western Sydney Local Health District. Working in a team-oriented and professional environment, you'll contribute to delivering high-quality services while helping ensure the secure and timely release of health information.

Work within a highly respected health information and medico-legal service

Collaborate with clinicians, legal representatives, government agencies and external stakeholders

Be supported by an experienced and knowledgeable team committed to excellence

Contribute to patient privacy, compliance and information management outcomes

Access opportunities to develop your skills within a large and dynamic health district

What you'll be doing





As a Health Information Release Officer, you will be responsible for managing and processing a high volume of Release of Information (ROI) requests in accordance with NSW Health legislation, privacy requirements and organisational policies. You will play a critical role in ensuring sensitive health information is released accurately, securely and within mandated timeframes.

Assess, process and coordinate ROI requests from patients, legal representatives, courts, police, insurers, coronial services, healthcare providers and internal stakeholders

Review, analyse and extract relevant information from electronic and paper-based health records while ensuring legislative compliance

Liaise with patients, consumers, hospital staff and external agencies to facilitate timely responses and resolve enquiries

Maintain accurate records, tracking systems and documentation within corporate record management systems, including HPRM

Monitor request timeframes, meet key performance indicators and support auditing, reporting and service continuity across the team

Bring your attention to detail,



customer service skills and passion for privacy and information management to a role that directly supports patient care and community trust.

Understanding of patient confidentiality, Release of Information policies & knowledge of health record processes

Excellent organisational skills with the ability to manage time appropriately, prioritise workload and work under pressure

Demonstrated enthusiastic work ethic and the ability to and work as part of a team

Excellent computer skills across a variety of applications

Demonstrated attention to detail

Excellent written and verbal communications skills

Ability to work with minimal supervision and use initiative

Ability to work across multiple WSLHD facilities as required

Requisition ID: REQ680888

Applications Close: 5 August 2026

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

#J-18808-Ljbffr

📌 Health Information Release officer (City of Parramatta Council)
🏢 NSW Health
📍 City of Parramatta Council