Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

What you need to know Working at IKEA has its benefits and rewards:

- Leave entitlements - 5 weeks Paid Annual, Paid Parental, Family & Community and much more - 24/7 access to our Employee Assistance Program for health and wellbeing support - 15% Co-worker discount - Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant - Co-worker uniform provided - Free Co-worker parking - Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
- Bonus programme (where eligible) - Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible) Additional information:
- This role is Permanent Full-time, 76hrs/fortnight - Applications close Monday 10th August 2026 - As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday). About this work area As Product Recovery & Quality Manager your responsibilities will include, but are not limited to:
- Coaching and managing co-workers to secure competence development and succession planning.
- Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do.




- Co-operate across functions to ensure everyone understands and contributes to the Product Recovery, Quality & Compliance process.
- Setting goals, measurements for Product Recovery, Quality & Compliance (PQR&C;) and constantly strive for improving the ability of the store to perform daily tasks in accordance with set rules and guidelines.
- Responsible for leading the Product Recovery, Quality and Compliance processes in the store and ensuring that the team takes the correct actions as per IKEA Australia working methods in a timely matter.
- Presenting IKEA products in As-Is using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the store.
- Actively contributing to commercial activities throughout the year, with the 2nd life product offer (Buy-back and As-Is online market), providing a more affordable and circular choice to customers.

As Product

Recovery & Quality Manager you are or have - You are a confident leader with a passion for sustainability and are determined to make a difference.

- Proven experience in delivering on sales KPI’S & budgets, with knowledge of how to maximise profitability & growth potential of your department.
- Previous experience managing and leading in a big box or high-volume home furnishing business, with demonstrated success in driving sales growth.
- A growth mindset, you view challenges as opportunities, value feedback as an chance to grow, curious to learn and develop & share your knowledge with others.
- Adaptable based on changing business needs and can influence stakeholders to align to your vision.
- Pro-active and analytical with a focus on identifying root causes and taking the lead in reaching better ways of working within the product quality, safety, and recovery processes.
- Sound understanding of Microsoft Office suite/apps (MS Excel intermediate to advanced level).
- Good knowledge of the waste management and sustainability principles is desirable. We need people like you! At IKEA, work is so much more than a job. Come join us!

📌 Product Quality & Recovery Manager (North Lakes)
🏢 Ikea Gruppe
📍 North Lakes