dnata is the world’s leading Ground Handler, providing customers with the upmost care and service excellence and focussed on supporting our aviation clients to reach their goals. dnata are the team that move the world.

dnata are currently hiring for experienced Passenger Services Team Leaders at Brisbane International Airport. Our Team Leaders are responsible for upholding dnata standards, leading the operation smoothly, providing on the job training and support for staff while delivering strong results for our airline clients.

Benefits of working for dnata:

- Be part of a global organisation that prioritises training and development and career advancement for staff
- Free carparking from commencement
- Highly competitive hourly rates, with applicable shift penalties and overtime in accordance with the dnata Enterprise Agreement
- Saturday Shift Penalty of 150%
- Sunday/Public Holiday Shift Penalty of 200%
- Christmas & Good Friday Penalty of 250%

- Weekly Pay cycles
- Uniform & ASIC fully covered
- Access to gyms and fitness centres across Brisbane with Fitness Passport

As Team Leader, you will be responsible for:

- The efficient supervision of staff and facilities on a shift basis, accepting accountability for performance and overall smooth running of the operation
- The organisation,



coordination & performance of specific work areas
- Ensuring the upholding of dnata’s SOP’s and ensuring the efficient, protected and accurate adherence to the clients’ requirements during an aircraft turnaround

Selection Criteria:

- You have a minimum of 2 years leadership/people management experience, ideally in an aviation setting (highly desirable)
- Understanding of the expectations of the dnata Airport Services’ vision, values, behaviour and managers’ code of conduct, matched with an ability to develop and sustain a culture in alignment with these standards
- Service orientation with the ability to foster a strong service culture
- Excellent presentation skills – upholding dnata’s professional presentation standards
- High level customer service and interpersonal skills in a dynamic environment
- Proven ability to work under pressure while maintaining accuracy and attention to detail
- Punctuality and reliability in attendance at work

All our employees must be able to attain an ASIC, undergo a police check, medical check and have full working rights in Australia. You must also be able to work a rotating roster across 7 days.

#J-18808-Ljbffr

📌 Team Leader - Passenger Services (Queensland)
🏢 Dnata Airport Services
📍 Queensland