$135,972 - $140,644 a year

Full time, Contract, Permanent

Location: Southern Metropolitan Health Service, Western Australia

Overview

We are seeking a Manager, Patient and Family Liaison to join the Fiona Stanley and Fremantle Hospitals Group. The role involves managing and evaluating the Patient and Family Liaison Service, including the investigation, management and conciliation of consumer complaints and feedback, education and training in person‑centred care and consumer participation strategies.

Responsibilities

- Manage and evaluate the Patient and Family Liaison Service across the Fiona Stanley and Fremantle Hospitals Group.
- Investigate, manage and conciliate consumer complaints and feedback.
- Provide education and training in person‑centred care and consumer participation strategies.

Benefits

- Professional development opportunities and study leave/assistance.
- Adaptable working arrangements.
- Flexible leave arrangements.
- Other professional and location‑based allowances.

Eligibility & EEO





Applicants must have a valid working visa (for fixed‑term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

WA Health embraces diversity and is committed to eliminating all forms of discrimination in the provision of our services. WA Health is committed to growing the Aboriginal workforce as a part of WA Health’s Aboriginal Workforce Policy and is supportive of Aboriginal people applying. Section 51 of the Equal Opportunity Act 1984 applies to this position. WA Health engages staff in positions of trust and responsibility. Applicants may be required to undertake a criminal records screening and integrity check, and a Working With Children check if required. WA Health may also require a pre‑employment health assessment and may ask referees to comment on your integrity and past demonstration of ethical behaviour.

#J-18808-Ljbffr

📌 Manager Patient and Family Liaison (City of Wollongong)
🏢 South Metropolitan Health Service - South Metropolitan Health Service
📍 City of Wollongong