Community Enterprise Queensland – Cairns QLD

Are you ready to embark on a career journey that offers professional growth with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact? Community Enterprise Queensland (CEQ) seeks a dedicated individuals to fill the pivotal role of Store Support Officer.

As a critical team member, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 31 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities.

If so, we invite you to join us at Community Enterprise Queensland.

Summary

The Store Support Officer will be responsible for the administrative and operational aspects of the store to ensure business continuity of the store under the guidance of the Store Support Manager.

Partnering with a cross-cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria, North Queensland, and the Torres Strait Islands, the Management will work in alignment with the CEQ vision and values and play an integral role in ensuring the ongoing success and reputation of CEQ as an employer of choice.

Essential Duties and Responsibilities include (other duties may be assigned)

- Provide administration support for the GM Operations & Retail Manager.
- Conduct research and investigations as required, interrogating cash variances to complete investigations in a timely and confidential manner.
- Interpret the procurement management system to ensure data integrity.




- Provide store reports as needed with a focus towards inventory integrity.
- Collect and report on customer engagement data from in-store kiosks.
- Understanding rostering compliance to support the store support manager.
- Assist with stocktakes and stocktake reports.
- Assist with fulfilment of store non stock orders.
- Conduct research on current and future ranging in stores with a focus towards healthier sustainable business model.
- Food safety analysis on takeaway/cafe stores which will include systems and menus working with Merchandise team.
- Demonstrate a personal commitment to all matters relating to health and safety.
- Build and maintain a good working relationship with all team members with focus towards engagement and communication between store teams and support office.
- Travel to CEQ stores on occasion. This may involve assisting with daily store operations or other projects and may extend outside normal working hours.
- Other duties may be assigned as per business requirements.

Competency:

- Problem Solving – Identifies and resolves problems in a timely manner.
- Customer Service – A strong focus on customer service requirements and satisfaction, responds promptly to customer needs; meets commitments.
- Interpersonal Skills – Communicates effectively.
- Teamwork – Contributes to building positive team spirit.




- Cost Consciousness – Conserves organisational resources
- Organisational Support – Completes administrative tasks correctly and on time.
- Planning/Organising – Prioritises and plans work activities; ability to work to deadline and work with a minimum of supervision.
- Quality – Demonstrates accuracy and thoroughness.
- Professionalism – Approaches others in a tactful manner; maintains confidentiality.
- A willingness to work in a cross-cultural environment.
- Willingness and ability to work in remote areas on occasion.
- Work constructively in a team environment

The successful applicant must undergo a criminal history check

Annual Performance Partnership

CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion which relates to KPI’s aligned with the Strategic Priorities of the business and the CEQ values.

The overall result of the APP is also based on how well team members have aligned with the CEQ Values, and achieving their professional goals set for the year.

Our Culture

CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce.

- 4 weeks annual leave & 17.5% leave loading
- Ability to Salary Sacrifice up to $15,900.00 p.a. (meals & entertainment options)
- Employee assistance program (counselling & support services) available
- Chance for career growth
- Workplace health and wellbeing initiatives

Applications

Applications closes 21 August 2026.

We reserve the right to close the position earlier than stated.

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📌 Store Support Officer (Cairns North)
🏢 Community Enterprise Queensland
📍 Cairns North