Desired Competencies (Technical/Behavioral Competency)

Must-Have

1. Expertise on windows 10/11 administration

2. Good troubleshooting skills on MS Office, O365, Internet Explorer and other

Operating system related issues

3. Knowledge of PC and peripheral Hardware troubleshooting (including print &

4. Hands on Experience on MS Office upgrades / deployments

5. Working knowledge on Dell laptops/Desktops hardware issues

6. Troubleshooting Office issues

7. Knowledge in troubleshooting VPN related issues

9. Experience on Windows Imaging process using deployment method

10. Experience in Data Migration tools and O365 One drive

11. Knowledge on one drive

12. Basic knowledge of Network and Server Administration.

14. Verbal and written proficiency in the English language

Positive-to-Have

1. SCCM Knowledge

2. Experience on Office 2016 upgrades / Deployments

3. Microsoft windows 10/11 Certification

Key activities

Technicians are expected to support the Onsite/remote users in

respective regions.

Provide PC, VDI host (user facing) and Mobile Device Support, as outlined

in the corresponding Service sections, 'PC Lifecycle Management' and

'Site Support'





Provide printing Service Support

Manage break-fix service (Hardware & Software)

Raise user awareness of IT tips and tricks

Support the IT Navigator Service, as outlined in the corresponding Service

section

Support remote MITSC (Mobile IT Solution Centers) Service, as outlined in

the corresponding Service section.

Provide business event support as required

Coordinate the Loan of IT accessories

Provide desktop application support when applicable.

Facilitate new technology implementation (setup, training etc.)

Documents, maintains, upgrades or replaces hardware and software

systems

Communicating clearly in written and verbal form

Accepting and delivery of all service calls assigned

Completing all administrative tasks associated with each call

Responsible for control and return of assets and inventory

Other duties may be assigned to meet business needs

Installing wires and cables as well as splice wires or cables

Inspect and test wiring to locate and repair problems as well as ensuring

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📌 Field Services Engineer (Queensland)
🏢 Ad Astra Consultants
📍 Queensland