HiTech Group is partnering with an innovative Federal Government agency to engage Security-Cleared Service Desk Analysts / Service Centre Officers to support the delivery of timely and effective IT services. In this role, you will act as the first point of contact for stakeholders, providing technical support and contributing to service improvements through cutting-edge and customer-focused solutions.

We are seeking expressions of interest from motivated IT professionals who can help align technical services with business needs and support the achievement of strategic organisational objectives.

The Service Desk Analysts / Service Centre Officers will be responsible for, but not limited to:

Deliver first-level onsite & remote IT support, responding to incidents and service requests in a timely and professional manner.

Analyse, categorise, and resolve support tickets where possible, escalating complex issues through the service management platform when required.

Apply and document known solutions, contributing to the continuous improvement of knowledge articles and support processes.

Collaborate with team members and technical support groups to ensure effective service delivery and positive outcomes.





Identify unresolved issues and elevate them appropriately to senior staff or specialist technical teams.

To be successful in this role, you will demonstrate:

Experience in an IT Service Desk or Customer Support workplace, supporting a range of Microsoft technologies, networks, hardware, and business applications.

Strong customer service orientation with excellent verbal and written communication skills.

Proven ability to work effectively both independently and within a team while following established processes and procedures.

Solid organisational skills, including the ability to prioritise tasks and manage multiple activities simultaneously.

Experience supporting mobile devices and/or non-Windows operating systems such as macOS or Linux will be highly regarded.

This is an exciting opportunity for IT professionals to join a leading Federal Government agency supporting the delivery and enhancement of critical systems and services. Successful candidates will have the opportunity to contribute to a long-term program of work focused on delivering innovative technology outcomes across the organisation.

For more opportunities in national security and defence, visit www.hitechaust.com.

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📌 Multiple x Service Desk Analysts / Service Centre Officers - Federal Govt! (Queensland)
🏢 HiTech Personnel
📍 Queensland