About Sharon AI

Sharon AI is an Australian sovereign Neocloud and NVIDIA Cloud Partner, delivering large-scale GPU compute platforms for enterprise, research and government customers. We design, build and operate high-performance AI infrastructure, enabling organisations to train, deploy and scale AI, machine learning and HPC workloads securely on Australian soil.

As we continue to grow, we're looking for a proactive and customer-focused Workplace Technician to help deliver an exceptional technology experience for our employees. Reporting to the Head of Operations, you'll be responsible for ensuring our people have secure, reliable and well-supported workplace technology, while helping build the foundations of a world-class internal IT environment.

The Role

This is a permanent full-time role responsible for supporting Sharon AI's end-user technology environment across our Sydney office and remote workforce. You'll provide first and second level technical support, manage the lifecycle of workplace devices, maintain IT assets, and ensure employees have the tools they need to be productive from day one.

Working closely with Operations, Security, vendors and employees across the business, you'll play a key role in maintaining secure, reliable workplace technology while continuously improving the employee experience.

Key Responsibilities

- Provide first and second level support for laptops, desktops, mobile devices, peripherals and collaboration tools
- Diagnose and resolve hardware, software and connectivity issues both remotely and onsite
- Provision, configure, deploy and decommission workplace technology for new starters and existing employees
- Manage IT assets, equipment lifecycle, repairs, replacements and inventory records




- Support identity and access management processes, including user provisioning and de-provisioning
- Ensure workplace devices remain compliant with security policies through patching, encryption and endpoint protection
- Manage incidents and service requests through the service management platform while meeting agreed SLAs
- Support Microsoft 365, collaboration platforms, video conferencing and workplace productivity tools
- Coordinate workplace technology changes, office moves and vendor engagement where required
- Create and maintain technical documentation, knowledge articles and user guides while identifying opportunities for continuous improvement.

Skills & Experience

- Previous experience in an IT Support, Service Desk, Desktop Support or Workplace Technology role
- Experience supporting users within a corporate or enterprise environment
- Strong knowledge of Windows and/or macOS environments
- Experience supporting Microsoft 365 and modern workplace collaboration tools
- Experience supporting mobile devices and endpoint management solutions such as Microsoft Intune or other MDM platforms
- Solid understanding of hardware troubleshooting across laptops, desktops and peripherals
- Working knowledge of networking fundamentals including Wi-Fi, VPN, DNS and DHCP
- Excellent problem-solving skills with a customer-first approach




- Robust written and verbal communication skills with the ability to support both technical and non-technical users
- Ability to manage competing priorities while delivering a high level of service.
- Microsoft, Apple or endpoint management certifications
- CompTIA A+, Network+ or similar certifications
- Experience with endpoint security, device compliance and identity management
- Experience working within cloud, technology or high-growth organisations
- Exposure to modern workplace management platforms including Microsoft Intune, Autopilot or Jamf.

What We're Looking For

- A customer-focused IT professional who genuinely enjoys helping people
- Someone who takes ownership and sees issues through to resolution
- Highly organised with excellent attention to detail, particularly around asset management and security
- A proactive problem solver who enjoys improving processes and user experience
- Strong communicator who builds trusted relationships across the business
- Comfortable working independently while collaborating with a broader operations team
- Someone excited by the opportunity to help build the workplace technology function within a fast-growing AI infrastructure company.

Why Join Sharon AI

- Join one of Australia's fastest-growing sovereign AI infrastructure companies
- Help build the internal technology environment supporting a world-class engineering team
- Work with cutting-edge AI, cloud and GPU infrastructure technologies
- Be part of a collaborative, high-performing team where you'll have genuine ownership and influence
- Play a key role in supporting Australia's AI capability and future workforce

Our Values

Integrity | Innovation | Collaboration | Wellbeing | Inclusion

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📌 Workplace Technician (New South Wales)
🏢 Sharon AI
📍 New South Wales