Job Description

SS&C; GIDS provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, qualified services, and output solutions. SS&C; GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

Why You Will Love It Here!

- Flexibility: Hybrid Work Model

- Your Future: Income Protection Insurance & Salary Continuance

- Work/Life Balance: Generous Bereavement & Compassionate leave

- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance

- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

- Training: Hands-On, Team-Customized, including SS&C; University

- Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get to Do:

- Incident response for production hosted environments

- Monitor application and infrastructure performance to ensure stability and availability.

- Respond to and resolve production incidents quickly, performing root cause analysis where necessary.

- Execute deployments and configuration changes in production and non-production environments following change management processes.

- Communicate effectively with development, operations,



and business teams to provide updates and coordinate resolutions.

- Maintain accurate documentation of incidents, fixes, and operational procedures while identifying opportunities for process improvement.

- Interpret business requirements, technical designs, and flow charts to build, maintain, and enhance software applications.
- Develop and modify application code, ensuring quality, performance, and security best practices are met.
- Translate business functional models into technical specifications, including cyber security considerations.
- Test applications and produce technical documentation to support ongoing development and maintenance

What You Will Bring:

- IT degree, or equivalent experience

- 4+ years’ experience working in an Application Support role

- Solid understanding of DevOps practices and methods

- Working knowledge of SDLC principles and methodologies

- Experience working with ITIL based processes

- Understanding of hosting production environments on AWS and Virtual Environments

- Advanced knowledge of Continuous Integration / Continuous Delivery build pipelines

- Experience working with infrastructure as code

- A passion for automating manual processes

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📌 Application Support Engineer (New South Wales)
🏢 Ss&C Technologies Holdings
📍 New South Wales