National Operations Manager - Gold Coast

Australian-owned, award-winning, and ASX-listed, Viva Leisure isAustralia's second-largest and fastest-growing health and fitnessoperator. With a diverse portfolio spanning big-box health clubs,express gyms, high-intensity group training, Pilates, yoga,aquatics, women's-only facilities, personal training and more,we're on a mission to connect health and wellness to as many peopleas possible through affordable, accessible, and exceptional fitnessexperiences.

We're looking for an experienced National Operations Manager tojoin our team on a permanent full-time basis, based at our GoldCoast Head Office. In this senior leadership role, you'll lead VivaLeisure's corporate World Gym network, currently comprisingUnderwood, Coomera and Stafford, with an exciting new flagshipfacility opening in Canberra. This is a unique opportunity to helpshape the future of a growing premium brand, driving operationalexcellence, commercial performance, and sustainable growth acrossthe network.

Working closely with senior leaders and stakeholders, you'lllead strategic initiatives that strengthen business performance,optimise operations, and deliver exceptional member experiences.You'll inspire high-performing teams, champion a culture ofcollaboration and continuous improvement, and ensure every facilityconsistently operates to the highest standards of service, quality,and compliance.

THEOPPORTUNITY

Australian-owned, award-winning, and ASX-listed, Viva Leisure isAustralia's second-largest and fastest-growing health and fitnessoperator. With a diverse portfolio spanning big-box health clubs,express gyms, high-intensity group training, Pilates, yoga,aquatics, women's-only facilities, personal training and more,we're on a mission to connect health and wellness to as many peopleas possible through affordable, accessible, and exceptional fitnessexperiences.

We're looking for an experienced National Operations Manager tojoin our team on a permanent full-time basis, based at our GoldCoast Head Office. In this senior leadership role, you'll lead VivaLeisure's corporate World Gym network, currently comprisingUnderwood, Coomera and Stafford, with an exciting new flagshipfacility opening in Canberra. This is a unique opportunity to helpshape the future of a growing premium brand, driving operationalexcellence, commercial performance, and sustainable growth acrossthe network.

Working closely with senior leaders and stakeholders, you'lllead strategic initiatives that strengthen business performance,optimise operations, and deliver exceptional member experiences.You'll inspire high-performing teams, champion a culture ofcollaboration and continuous improvement, and ensure every facilityconsistently operates to the highest standards of service, quality,and compliance.

KEYRESPONSIBILITIES

- Lead the day-to-day operations of the World Gym network,driving operational excellence, continuous improvement, and anexceptional member experience.
- Develop and implement operational strategies, policies, andprocesses to ensure consistency, compliance, and efficient cluboperations.
- Collaborate with internal teams and external partners tosupport club openings, enhance the fitness offering, andoversee national retail operations.




- Drive financial performance through effective budgeting,cost management, revenue growth, and strategic planning.
- Partner with the Marketing team to strengthen brandpresence and support business growth initiatives.
- Lead, develop, and support high-performing teams throughrecruitment, onboarding, coaching, performance management,workforce planning, and succession planning.
- Promote a culture of safety, accountability, and compliancewith Workplace Health & Safety standards, company policies, andprocedures.

SKILLS ANDEXPERIENCE

We are looking for someone with:

- Proven experience in a senior leadership role within acomplex and growing business environment, with a strong trackrecord of delivering measurable results.
- Demonstrated success in developing and executing businessstrategies that drive performance and growth.
- Strong project management capabilities, with end-to-endexperience in initiating, executing, and delivering projectsthat achieve defined outcomes.
- Effective people leadership skills, including the abilityto coach, mentor, and develop individuals and teams to reachtheir full potential.
- Excellent communication and stakeholder engagement skills,with the abilityto clearly convey information and collaborateacross all levels of the organisation.
- Strategic thinking and execution capabilities, withexperience supporting senior leadership in driving change anddelivering key business initiatives.
- A hands-on leadership style with the abilityto inspire,consult, and partner with others to achieve shared goals.
- Ability to translate business and end-user needs intoactionable plans, particularly when working with technical orcross-functional teams.
- Previous experience in retail and/or retail sales isdesirable.
- A current driver’s licence and access to a reliablevehicle, with the flexibility to travel as required.

YOUR LIFE ATVIVA - PERKS & BENEFITS

As an employer of choice, Viva prides itself on supporting youin the best way possible by providing a range of incentives thatmeet the everyday needs of our people. We offer a range of benefitsto our employees such as Flexible WorkArrangements and outstanding work-life balance for personal rejuvenationand well-being, Free Fitness Membership, Centrallocations with brand new facilities and office kitchens fullystocked with Complimentary Meals, drinks andsnacks, Paid Parental Leave, ongoingLearning and Development opportunities and accessto a Virtual Medical Practice offering GPconsultations, dietitian support, psychology services and healthcoaching. With countless career paths under one roof, thepossibilities are endless.

Above all, Viva is committed to fostering a diverse andinclusive culture where every background, perspective, gender, andidentity is celebrated. We believe in empowering everyone to bethemselves, knowing that it's when we embrace our differences thatwe perform at our best.





We make every opportunity last at Viva and are looking to findmembers of the team to upskill and develop all with the aim to makeViva the best place to work.

ABOUT VIVALEISURE

At Viva Leisure, our mission is simple: to connect health andwellness to as many people as possible through our awesome,affordable, and accessible facilities. Our vision is to be thenumber one in the industry — benefitting our members, shareholders,franchisees, communities, and employees alike.

As an Australian-owned and ASX-listed company, we offer adiverse range of health and fitness solutions, including big-boxhealth clubs, express gyms, high-intensity group training studios,Pilates, yoga, aquatics, women’s-only facilities, personaltraining, and more. Established in 2004, our key brands includeClub Lime, hiit republic, Plus Fitness, GROUNDUP, and Rebalance.With over 300 facilities across Australia and internationally,including corporate-owned and franchised sites, we’re proud toserve diverse communities.

In 2020, Viva Leisure acquired Chain Collective Group to expandour fitness franchise brands both domestically and internationally.Chain Collective now operates as the franchising arm of VivaLeisure, proudly holding Plus Fitness as its flagship franchisedbrand — paving the way for the continued growth and success ofmultiple fitness concepts across Australia and beyond.

In 2024, Viva Leisure acquired a 34% stake in Boutique FitnessStudios (BFS), the master franchisee for leading global brandsincluding Club Pilates, Rumble Boxing, StretchLab, and CycleBar.This partnership marks an exciting new chapter as Viva’s RebalancePilates & Yoga studios transition to Club Pilates, uniting localexpertise with world-class brand standards to deliver a premiummember experience. That same year, Viva Leisure also acquired a 25%equity stake in World Gym Australia, along with threecorporate-owned World Gym locations in Queensland — Stafford,Coomera, and Underwood — further strengthening our presence in thepremium fitness sector.

ACKNOWLEDGEMENT

Viva Leisure acknowledges and pays respects to theTraditional Owners of Country throughout Australia, includingElders past and present. We are committed to protecting children,young, and vulnerable people from harm, and the successfulcandidate/s will be required to hold and maintain an appropriateclearance to work with Children. Please note that Viva reserves theright to pull the advert before the end date if a suitableapplicant is found before the close date. Additionally, Viva iscommitted to building an inclusive culture where diversebackgrounds, perspectives, and identities are celebrated. Webelieve in empowering everyone to be themselves, as we know thatit's when we embrace our differences that we perform at our best,enabling our future success.

Viva Leisure reserves the right to close this advertisementprior to the stated closing date should a suitable candidate beidentified.

Attachments:
- World Gym - National Operations Manager - Position Description - October 2025.pdf

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📌 National Operations Manager - Gold Coast (Queensland)
🏢 Viva Leisure
📍 Queensland