Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

At AFCA, we’re committed to fairness, transparency and delivering better outcomes for consumers and members. We’re looking for a talented Communications Adviser to join our Strategic Communications team and help bring our messaging to life across multiple channels.

As a Communications Adviser, you’ll play a key role in creating transparent, engaging and accessible content that supports AFCA’s strategy and connects with a diverse range of stakeholders. Working collaboratively across the organisation, you’ll help translate complex ideas into meaningful communications that align with our brand, tone and values.

This is initially a 12 month contract at AFCA.

What you’ll be doing

- Draft, edit and publish content across channels including email, intranet, web, newsletters, presentations and scripts
- Support communication plans and campaigns aligned to strategic priorities
- Ensure messaging is consistent, accessible and aligned with AFCA’s tone of voice and visual identity
- Partner with subject matter experts to turn complex information into clear, engaging content
- Manage feedback, approvals and production timelines to ensure high-quality outputs are delivered on time
- Support reporting and measurement of communication effectiveness
- Contribute to team planning, ideas, continuous improvement initiatives and any other tasks as required





Qualifications

You’re a strong communicator with an eye for detail and a passion for making information clear, inclusive and engaging. You enjoy collaborating with others and thrive in a fast-paced environment.

To be successful in this role, you will need:

- Tertiary qualifications in communications, PR, journalism or a related discipline (or equivalent experience)
- Excellent writing, editing and proofreading skills across a variety of formats
- Strong interpersonal and proactive relationship-building skills
- The ability to manage competing priorities and deadlines
- Experience with digital communication tools (e.g. intranet/CMS, email platforms) – desirable
- A collaborative mindset and a resilient and flexible approach
- An interest in financial fairness and improving consumer outcomes is highly regarded

Additional Information

- Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
- Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
- Hybrid working – Flexible arrangements with two days a week in our modernoffices designed for collaboration and wellbeing.
- Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

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📌 Communications Adviser (New South Wales)
🏢 Australian Financial Complaints Authority
📍 New South Wales