Our group of companies, Sarelle Homes and Granny Flat Solutions, are a multi-award-winning family-owned companies based in Waitara, Sydney's North. We are looking for a Part-time Receptionist who can also handle Customer Service functions to help the most important people in our business, our customers!

This is a part-time role, 3 days per week, preferably one of those days being a Satuday if required.

The role requires someone who loves to help, is comfortable speaking on the phone and working alongside our successful sales team.

Why You’ll Love Working With Us

- Outstanding team culture -supportive, fun, and genuinely collaborative.
- Multi-award-winning company - recognised 10 years in a row for excellence.
- Australia’s largest and most trusted granny flat builder.
- Real career growth - structured development, internal promotions, and cross-team opportunities.
- Strong leadership - direct access to the owners and senior decision-makers.
- Reward & recognition programs - monthly and annual awards, peer recognition, and performance bonuses.
- Job stability - industry-leading systems, strong pipeline of work, and long-term vision.
- ISO certified - quality, safety, environment, and processes you can trust.
- Community impact - through our charity, the Granny Flat Foundation, and local community support.

You will be responsible for the customer’s journey from the initial enquiry through to Sales which includes:





- Answering telephone calls promptly and attending to Walk-ins to our Showroom
- Answering or referring enquiries about our business operations and services
- Carrying out clerical support tasks such as organising meetings, preparing presentations, collating data
- Organising team social functions, inc. Christmas Party and Conferences
- All general Admin tasks - copying, scanning, maintaining stationary, managing the post (inbound and outbound) and routing correspondence/documentation

The ideal candidate will be able to support whole team, including the Customer Service team with:

- Managing current leads and enquiries via phone and email
- Recommending the right product to our customers
- Updating our CRM with customer notes, additional information and data to assist our teams
- Analyse and collect customer data to prepare reports
- Finding solutions for our customer’s needs
- Providing support to the sales team with duties such as calendar management and customer follow ups

The skills we are looking for:

- Being able to consistently develop your knowledge on products, services, and processes
- Open and honest communication both on the phone and via email
- Proven time, organisational and prioritising skills
- A team player who is comfortable working autonomously
- A problem solver who loves to help customers

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📌 Receptionist - Part Time (New South Wales)
🏢 Granny Flat Solutions
📍 New South Wales