- Join a growing technology business delivering national digital projects
- Work across large-scale digital signage installations and rollouts
- Hands-on role combining IT support, hardware and digital technology
- Opportunity to grow with an expanding project pipeline

About the Company

This organisation is an established technology provider delivering end-to-end digital and hardware-led solutions across a range of industries. Operating nationally, they support clients with large-scale digital signage deployments, technology rollouts and tailored project delivery.

With a strong reputation for quality, reliability and customer service, the business continues to grow its project pipeline and delivery capability.

About the Role

We are looking for an IT Support Technician with experience in digital signage or AV technology to join the team and support the delivery, installation and ongoing operation of digital signage solutions.

This is a hands-on role suited to someone who enjoys getting involved across IT support, hardware, networking and digital display technology. You will work closely with customers, internal teams and field technicians to ensure digital signage solutions are installed, configured and operating effectively.

Key Responsibilities

- Provide Level 1/2 IT and technical support across digital signage environments
- Install, configure and troubleshoot digital displays, media players and signage hardware
- Support the deployment and rollout of digital signage solutions across customer sites
- Troubleshoot issues relating to hardware, software, connectivity and network configuration
- Assist with device configuration, imaging,



software installation and system updates
- Monitor digital signage platforms and respond to technical incidents
- Work with internal teams and third-party vendors to resolve technical issues
- Provide remote and on-site technical support where required
- Maintain accurate documentation, asset records and support tickets
- Assist with testing and commissioning new digital signage solutions
- Travel to customer sites for installations, upgrades and troubleshooting when required

Skills and Experience Required

- Previous experience in an IT Support, Field Support or Technical Support role
- Experience working with digital signage, AV, media players or display technology
- Robust troubleshooting skills across hardware, software and networking
- Understanding of TCP/IP, DHCP, DNS and basic networking
- Experience supporting Windows-based devices and applications
- Comfortable working with hardware, cabling, peripherals and technical equipment
- Strong customer service and communication skills
- Ability to work independently and manage multiple technical issues
- Comfortable working in a hands-on environment and travelling to customer sites when required
- Experience with digital signage platforms or CMS solutions will be highly regarded

What's in It for You?

This is a great opportunity to join a growing technology business where you can gain exposure to large-scale digital projects, emerging technology and end-to-end project delivery. You'll have the opportunity to develop your technical skills while working across both IT and digital signage environments.

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📌 Support Technician (Melbourne)
🏢 The Network
📍 Melbourne