Join us on a 12‑month fixed‑term contract as you support the team during a period of parental leave coverage. Reporting to the reservations manager, as a Reservations Sales Agent, you’ll be the first point of contact for guests, handling all reservation inquiries promptly and professionally while maximising revenue through effective upselling. You’ll deliver passionate and knowledgeable service, ensuring every interaction is friendly and personalised.

You’ll manage guest details in the PMS system, confirm bookings, and maintain clear communication across departments to fulfil special requests. Familiarity with our reservations system, rate structures, and property features will help you optimise occupancy and meet targets. You’ll also stay informed on promotions, maintain strong product knowledge, and actively promote the Accor Loyalty Program.

In this role, you’ll represent our brand standards by answering calls efficiently, sharing sales leads, and creating seamless experiences for both internal and external guests.

Responsibilities - Support the team during a period of parental leave coverage on a 12‑month fixed‑term contract.

- Serve as the first point of contact for guests, handling reservation inquiries promptly and professionally.
- Maximise revenue through effective upselling and promotion of the Accor Loyalty Program.
- Manage guest details in the PMS system, confirm bookings, and maintain clear communication across departments.
- Maintain strong product knowledge, stay informed on promotions, and assist with special requests.





Qualifications - Experience in Reservations or Front Office, preferably in a hotel environment or similar.

- Strong knowledge of hotel systems such as OPERA Cloud and RESAweb or similar.
- Knowledge of hotel loyalty programs is advantageous.
- Strong verbal and written communication skills.
- Proven ability to deliver exceptional service and build rapport with guests over the phone.
- Experience providing prompt and productive service including upselling.
- Flexible working a variety of shifts including some weekends and public holidays.
- Have full working rights in Australia.

Benefits Why work for Accor?

- ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide.
- Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you.
- Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays.
- Learn Your Way – Support your career development with access to Accor’s industry‑leading training platforms, Accor Academy and Typsy.
- Build Your Network – With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide. Why Join the Sydney Olympic Park Precinct?
- Be part of a collaborative, multi‑brand precinct team in a dynamic location.
- Enjoy exclusive staff benefits such as $5 duty meals, complimentary coffee and free parking on non‑major event days.
- Be part of a vibrant, high‑energy precinct with Sydney's biggest events right on your doorstep.

📌 Reservations Sales Agent - 12 Month Contract (City of Parramatta Council)
🏢 Accor Hotels
📍 City of Parramatta Council