Company Description AirKeeper, founded in 2016 in Sydney, Australia, is a growing leader in the short-term property management industry. The company focuses on redefining the short-term rental experience for both property owners and guests. AirKeeper offers comprehensive management services designed to maximize property performance while ensuring a high-quality guest experience.

Team members join a dynamic environment where innovation and customer satisfaction are central to the company’s mission.

Role Description As a Reservations Specialist Intern, you will support daily reservation operations for short-term rental properties managed by AirKeeper. This internship role is hybrid, based in Melbourne, VIC, with some flexibility to work from home. Day-to-day tasks include handling booking inquiries, confirming and modifying reservations, and updating reservation details in internal systems.

You will communicate with guests and property owners via email, phone, and online platforms to provide information, resolve issues, and ensure a smooth booking experience. The role may also involve assisting with sales-related activities such as upselling services, supporting training documentation for internal processes,



and collaborating with the wider operations team to improve reservation workflows.

Qualifications

- Ability to manage Reservations, including creating, modifying, and tracking bookings across multiple platforms.
- Strong Communication skills for explicit, professional interaction with guests, property owners, and team members.
- Customer Service capabilities to address inquiries, resolve issues, and maintain a positive experience throughout the booking process.
- Basic Sales skills to support upselling opportunities and promote additional services when appropriate.
- Interest in Training-related activities, such as following standard operating procedures and contributing to process documentation.
- Attention to detail, strong organizational skills, and the ability to manage multiple tasks in a fast-paced environment.
- Comfort with using computers, reservation systems, and common office software; willingness to learn new tools.
- Availability to work a part-time internship schedule, with flexibility for occasional evenings or weekends if needed.
- Prior experience in hospitality, property management, or customer-facing roles is beneficial but not required.

📌 Reservations Specialist Intern (Melbourne)
🏢 AirKeeper
📍 Melbourne