Chinese Speaking Operations Coordinator - Solar & Battery Solutions

Job Title: Chinese Speaking Operations Coordinator – Solar & Battery Solutions

Location: Salisbury, Brisbane

Employment Type: Full time

Overview

We are seeking a highly organised, detail-oriented, and customer-focused Chinese Speaking Operations Coordinator to manage the end-to-end operational process from sale through to installation and rebate completion. This role ensures solar and battery installations are scheduled, delivered, documented, and rebated accurately, compliantly, and in a timely manner.

You will act as the key coordination point between customers, installers, electricians, sales, logistics, rebate bodies, and other internal teams, ensuring smooth delivery, clear communication, and complete records across all projects.

Key Responsibilities

Installation & Operations Coordination

Schedule solar and battery installations promptly after sales are initiated, ensuring installations are typically completed within one month of sale

Source, engage, and coordinate with qualified installers and electricians

Allocate jobs efficiently based on customer and installer’s availability, location, and project requirements

Coordinate product delivery with the logistics team to align with installation schedules

Rebate Submission & Compliance

Prepare, submit, and manage rebate applications (including STCs and applicable state-based rebates) in accordance with regulatory requirements

Collect and verify all required documentation from installers, electricians, and customers for rebate submissions

Ensure rebate applications are accurate, complete, and submitted promptly after installation completed





Track rebate approval status and follow up on outstanding or rejected submissions

Maintain up-to-date knowledge of rebate rules, compliance requirements, and scheme changes

Records & Data Management

Maintain accurate records of all sales, installations, rebate submissions, approvals, and installer details

Ensure all project, installation, and rebate data is correctly recorded in the CRM and internal systems

Conduct basic checks to ensure documentation completeness and data accuracy

Communication & Stakeholder Management

Maintain clear and professional communication with customers, installers, electricians, sales, logistics teams, and rebate bodies

Ensure all parties have clear and accurate information to avoid delays or compliance issues

Sales & Technical Support (Operational Focus)

Support sales teams by ensuring system details, installation requirements, and documentation are operationally accurate

Assist with basic system and product coordination where required

Liaise with sales to ensure smooth handover from sale to installation

Provide timely updates on installation and rebate progress to the supervisor

Escalate risks, delays, and compliance issues proactively

Support continuous improvement of operational and rebate processes

What we’re looking for:





Proven experience in operations coordination, scheduling, rebate administration, or project coordination

Proven experience in solar sales or technical support within the renewable energy industry

Strong understanding of inverter and battery technologies, grid connection requirements, and system performance concepts

Strong understanding of STC and rebate processes, or willingness to learn quickly

Proficiency in Mandarin Chinese and fluency in English

Excellent organisational, documentation, and time-management skills

High attention to detail and accuracy

Strong communication skills and ability to work across multiple teams and external partners

Ability to manage multiple projects simultaneously in a fast-paced environment

Ability to explain complex technical concepts to non-technical customers

Proficiency with CRM systems and Microsoft Office Suite

Experience with design platforms like OpenSolar is highly desirable

What We Offer

Opportunity to grow with a leading renewable energy company

Make a real impact by helping customers transition to clean energy

About Redback

Redback Technologies, founded in 2015 and based in Brisbane, delivers advanced solar solutions for residential users. We are a dynamic and rapid-growing solar and battery manufacture on a mission to empower Australian households to reduce energy costs and embrace clean, sustainable power. With premium products, expert support, and a streamlined sales process, we make the switch to solar simple, affordable and rewarding, and support for Australia's renewable energy goals.

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📌 Chinese Speaking Operations Coordinator - Solar & Battery Solutions (Queensland)
🏢 Redback Technologies
📍 Queensland