Customer Care Consultant – National Call Centre

At Astris PME, we help people living with disability and mobility challenges maintain their independence through high-quality assistive technology and mobility solutions.

We're seeking a Customer Care Consultant to join our national team. As a key point of contact for customers, therapists, and internal stakeholders, you'll deliver exceptional service, build strong relationships, and help achieve positive outcomes.

Make a Difference Every Day.

At Astris PME, we help people living with disability and mobility challenges maintain their independence through high-quality assistive technology and mobility solutions.

We're seeking a Customer Care Consultant to join our national team. As a key point of contact for customers, therapists, and internal stakeholders, you'll deliver exceptional service, build solid relationships, and help achieve positive outcomes.

The Opportunity

This is a full-time permanent position based in our Seven Hills office. In this role, you'll manage inbound enquiries and proactive outbound follow-up, supporting customers, therapists, and internal teams while working collaboratively across the business.

Key Responsibilities

- Respond to customer enquiries via phone, email, and online channels
- Manage enquiries through to resolution,



escalating issues where required
- Support customers, therapists, and internal teams with orders, appointments, requests, and general enquiries
- Proactively follow up on quotations and maintain regular customer contact
- Monitor customer orders and provide timely updates, including delivery timeframes and ETAs
- Coordinate with internal departments to ensure customer requests are actioned efficiently
- Maintain accurate customer records and documentation within company systems
- Deliver professional, timely, and solution-focused service

About You

To be successful in this role, you will have:

- Previous experience in customer service, administration, or contact centre environments
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- The ability to manage multiple priorities in a fast-paced environment
- A proactive and positive approach to customer service
- Experience using CRM and/or ERP systems (NetSuite experience highly regarded)

Why Join Us?

- Meaningful work that improves people's lives
- Supportive, collaborative, and values-driven team
- Ongoing training and development opportunities
- Career growth within a national organisation

#J-18808-Ljbffr

📌 Customer Care Consultant – National Call Centre (Blacktown)
🏢 Astris PME
📍 Blacktown