Role Overview

Teddi Lab is looking for a friendly, proactive and customer-focused Retail Sales Assistant to join our wellness and lifestyle Concept Store in Sydney. As part of the retail team, you will help create a warm, engaging and professional in-store experience, introduce customers to Teddi Lab’s products, provide suitable recommendations and contribute to the smooth day-to-day operation of the store.

This role is ideal for someone who enjoys interacting with customers, has a strong service and sales mindset, and is interested in growing with a rapid-growing wellness and lifestyle retail brand.

Key Responsibilities

1. Customer Service & Sales

- Welcome customers and provide a warm, professional and engaging in-store experience.
- Understand customer needs and recommend suitable Teddi Lab products.
- Clearly communicate product benefits, key selling points and current promotions.
- Contribute to individual and store sales targets.

2. Store Operations

- Support the smooth day-to-day operation of the Concept Store.
- Process sales transactions accurately using the POS system.
- Assist with stock replenishment, product organisation and inventory-related tasks.
- Follow store procedures, safety requirements and company policies.
- Support store opening, closing and other general operational duties as required.

3.



Brand & Product Presentation

- Maintain product displays, promotional materials, testers and samples.
- Ensure products and displays are presented in line with Teddi Lab’s brand standards.
- Support in-store campaigns, promotions, events and customer engagement activities.
- Act as a brand ambassador and communicate Teddi Lab’s wellness and lifestyle positioning to customers.
- Develop strong product knowledge and communicate product information accurately and responsibly.

4. Team Collaboration

- Contribute to a positive, skilled and supportive team environment.
- Share relevant customer feedback, product insights and sales observations with the team.

- Assist with other reasonable store duties as required.

Requirements

- Previous experience in retail, customer service or sales is preferred.
- Friendly, confident and professional communication skills.

- Strong customer service and sales mindset.
- Reliable, punctual and responsible.
- Able to work effectively both independently and as part of a team.
- Willingness to learn about wellness, lifestyle and supplement products.

- Comfortable working in a fast-paced retail environment.
- Flexible availability, including weekdays, weekends and peak trading periods.

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