Customer Service & Scheduling Coordinator

- Leading Manufacturer & Installer in QLD and NSW
- Full Time, Permanent
- Attractive Salary package

Matrix Steel is a dynamic, national leader in the manufacture and installation of building and home improvement materials. Matrix Steel has seven sites across QLD and NSW, with great opportunities for career growth in a fast-paced and supportive workplace.

Join our team in a fast-paced, customer-focused role where you'll coordinate projects, manage schedules, communicate with customers and contractors, and play a key role in delivering exceptional service from start to finish.

Matrix Steel is looking to appoint a full-time, permanent Customer Service & Scheduling Coordinator to join our Wide Bay team servicing projects across the region. This is a fantastic opportunity for a motivated individual to become an integral part of our growing team.

What You'll Be Doing:

- Supporting customers from quotation through to project completion.
- Coordinating schedules, deliveries, and project activities.




- Building strong relationships with customers, contractors, and internal teams.
- Keeping projects organised and on track through proactive communication.
- Solving problems and helping deliver a positive customer experience.
- Managing multiple priorities in a fast-paced and rewarding environment.

Skills & Attributes:

- Preferred – Roofing experience or knowledge.
- Highly organised and driven individual.
- Pro-Active and self-driven.
- Ability to think on your feet / adapt to situations as needed.
- Robust personable skills to deal with many different people.
- Whilst experience is great, it’ll be your passion, reliable attitude and personality that set you apart!

REWARDS & BENEFITS

- Health & Wellbeing Support
- Traineeship & Development Pathways
- Career Development Opportunities
- Support for Families
- Recognition & Referral Programs
- Team Member Discounts
- EAP / Confidential Support Services

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📌 Customer Service & Scheduling Coordinator (Fraser Coast Regional)
🏢 Matrix Steel
📍 Fraser Coast Regional