Seeking a role where your communication skills drive customer satisfaction and business growth? As a Sales Activation Representative (Outreach) at Spectrum, you will connect with customers to activate services and introduce them to current offerings, ensuring their experience is smooth and rewarding. Your ability to guide and support customers will directly shape their relationship with Spectrum.
Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Responsibilities
How You’ll Make an Impact
- Initiate and complete device activations while communicating product features and ensuring a positive customer experience using inbound and outbound dialing systems
- Guide customers through the activation process for mobile and internet services utilizing Spectrum’s tools and applications
- Upsell additional products and services to existing customers by identifying opportunities and presenting tailored solutions
- Stay up to date and knowledgeable about all current Spectrum products and services
- Facilitate escalations to leadership for prompt support and resolution
- Troubleshoot activation errors, carrier issues and device setup concerns efficiently
- Meet daily targets and key performance indicators for calls and product activations
- Assist and instruct customers through various communication channels
- Document and share best practices within the team
Working Conditions
- Office environment
- Flexible work schedule
Qualifications
What You’ll Bring to Spectrum
Required Qualifications
Education
- High School Diploma or equivalent
Experience
- 2+ years of customer service or sales experience
Skills
- Ability to read, write, speak, and understand English
- Ability to prioritize, organize, and multitask effectively
- Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch, and effectively close sales
- Ability to use personal computer & multiple software applications
- Ability to work independently and in a group environment
- Ability to effectively address/resolve customer complaints and issues
- Ability to work while seated for prolonged periods of time, taking/dialing back-to-back calls
- Knowledge of office procedures and Company policies
- Knowledge of service troubleshooting
Preferred Qualifications
Skills
- Ability to maintain confidentiality
- Ability to solve problems while working under pressure
- Knowledge of the cable/telephony industry - products and services
- Knowledge of all four lines of business (Cable, Internet, Voice, Mobile)
- Knowledge of Residential product information, packaging, pricing, and current offers